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Crown Haven Health and Rehabilitation: Staffing, Turnover, and Inspection Record

Crown Haven Health and Rehabilitation is a 120-bed for-profit nursing home in Charlotte, North Carolina, part of Avardis Health. In the CMS August 2026 release it reported 1.69 nurse aide hours per resident per day, 28% below the North Carolina average of 2.34, and 56.6% nursing staff turnover (North Carolina average 49.0%).

Certified for Medicare and Medicaid · CMS number 345388

Crown Haven Health and Rehabilitation

620 Tom Hunter Road
Charlotte, NC 28213
Mecklenburg County
Aide hours per resident a day
1.69
North Carolina average 2.34
Nursing staff turnover
56.6%
North Carolina average 49.0%
Certified beds
120
about 92 residents a day
Fines, last 3 years
4
$71,235 total

CMS Care Compare, August 2026 release

How many staff hours residents get

CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Crown Haven Health and Rehabilitation, nurse aides logged 1.69 hours per resident per day, 28% below the North Carolina average. With about 92 residents a day, that works out to roughly 155 aide hours a day, or about 19 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 5% below the all-days figure.

Staff hours per resident per day at Crown Haven Health and Rehabilitation, North Carolina average, and US average
Hours per resident per dayThis homeNorth Carolina avgUS avg
Nurse aides (CNAs)1.692.342.32
Licensed practical nurses1.020.890.86
Registered nurses0.380.610.69
All nursing staff3.093.833.86
All nursing staff, weekends2.943.403.42

CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.

Staff turnover

56.6% of nursing staff at Crown Haven Health and Rehabilitation left over the year CMS measured, against a North Carolina average of 49.0% and a US average of 45.8%. Registered nurse turnover was 37.5%. No administrators left over the same period.

Nursing staff turnover
56.6%
North Carolina 49.0% · US 45.8%
Registered nurse turnover
37.5%
North Carolina 45.7% · US 42.9%
Administrators who left
0
North Carolina average 0.7

Inspections and penalties

State inspectors last completed a standard health inspection on Jul 3, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 6 health deficiencies (North Carolina average 4.8). CMS lists 4 fines totaling $71,235 and 1 payment denial in the last three years.

Health deficiencies, latest cycle
6
From complaints
1
Infection-control citations
—
Payment denials, 3 years
1
Fines and payment denials at Crown Haven Health and Rehabilitation, last three years
Inspection datePenaltyAmount or length
Jul 2, 2024Fine$55,966
Jul 2, 2024Payment Denial20 days from Oct 2, 2024
Dec 13, 2023Fine$3,911
Dec 13, 2023Fine$3,912
Dec 13, 2023Fine$7,446

CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.

CMS star ratings

CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Crown Haven Health and Rehabilitation holds 2 of 5 overall; the North Carolina average is 2.9.

Overall
2 of 5
Health inspections
1 of 5
Staffing
2 of 5
Quality measures
5 of 5

About Crown Haven Health and Rehabilitation

  • Ownership: For profit - Limited Liability company
  • Chain: Avardis Health, 38 homes
  • Legal name: 620 Tom Hunter Road Opco LLC
  • Medicare and Medicaid certified since: Jun 26, 1991
  • Councils: resident council
  • Area: urban

Nursing homes near Crown Haven Health and Rehabilitation

The closest homes by distance, with the same CMS figures. Select a column to sort.

Nursing homes near Crown Haven Health and Rehabilitation. Column headers sort the table.
Rockwell Park Rehabilitation and Healthcare Center
Charlotte · Special Focus Facility
1.41201.973.4960.2%—$338,513
Pine Crest Health & Rehabilitation
Charlotte
2.81001.713.0473.4%1$144,199
University Place Nursing and Rehabilitation Center
Charlotte
3.02072.233.6059.1%1$276,401
Asbury Health and Rehabilitation Center
Charlotte
3.21202.874.66100.0%2$47,996
Peak Resources - Charlotte
Charlotte
4.41422.133.4257.7%3$14,069
Wilora Lake Healthcare
Charlotte · abuse citation
5.0701.873.1766.2%2None
Novant Health Presbyterian Medical Center-Snu
Charlotte
5.4122.796.4753.3%5None
Pelican Health at Charlotte
Charlotte · SFF candidate
5.51201.833.3273.2%2$47,037

Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.

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← All nursing homes in North Carolina

Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.