Willowcrest Health Services: Staffing, Turnover, and Inspection Record
Willowcrest Health Services is a 100-bed for-profit nursing home in South Milwaukee, Wisconsin, part of North Shore Healthcare. In the CMS August 2026 release it reported 1.97 nurse aide hours per resident per day, 24% below the Wisconsin average of 2.58, and 41.3% nursing staff turnover (Wisconsin average 46.9%).
Willowcrest Health Services
3821 S Chicago AveSouth Milwaukee, WI 53172
Milwaukee County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Willowcrest Health Services, nurse aides logged 1.97 hours per resident per day, 24% below the Wisconsin average. With about 75 residents a day, that works out to roughly 147 aide hours a day, or about 18 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 11% below the all-days figure.
| Hours per resident per day | This home | Wisconsin avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.97 | 2.58 | 2.32 |
| Licensed practical nurses | 0.98 | 0.64 | 0.86 |
| Registered nurses | 0.62 | 0.99 | 0.69 |
| All nursing staff | 3.57 | 4.21 | 3.86 |
| All nursing staff, weekends | 3.17 | 3.77 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
41.3% of nursing staff at Willowcrest Health Services left over the year CMS measured, against a Wisconsin average of 46.9% and a US average of 45.8%. Registered nurse turnover was 46.2%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Jun 5, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 13 health deficiencies (Wisconsin average 9.5). CMS lists 1 fine totaling $21,285 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Mar 29, 2024 | Fine | $21,285 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Willowcrest Health Services holds 2 of 5 overall; the Wisconsin average is 3.0.
About Willowcrest Health Services
- Ownership: For profit - Limited Liability company
- Chain: North Shore Healthcare, 59 homes
- Legal name: NSH South Milwaukee LLC
- Medicare and Medicaid certified since: Jul 21, 1988
- Councils: resident council
- Area: urban
Nursing homes near Willowcrest Health Services
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Chi Franciscan Villa South Milwaukee | 0.2 | 90 | 2.31 | 3.46 | 50.0% | 1 | $257,227 |
| Medical Suites at Oak Creek (The) Oak Creek · Special Focus Facility | 4.4 | 144 | 1.79 | 3.63 | 64.8% | — | $92,627 |
| Maple Ridge Health Services Milwaukee | 5.3 | 80 | 2.07 | 3.58 | 40.8% | 2 | $14,433 |
| Autumn Lake Healthcare at Greenfield Milwaukee · abuse citation | 5.3 | 112 | 2.82 | 4.41 | 76.2% | 1 | $152,619 |
| St Francis Health Services Saint Francis | 5.6 | 34 | 1.96 | 3.27 | 28.6% | 3 | None |
| Complete Care at Southpointe Greenfield | 7.0 | 174 | 2.15 | 3.70 | 47.4% | 3 | None |
| Greendale Park Nursing and Rehab Greendale | 7.1 | 105 | 2.35 | 4.14 | 78.0% | 1 | $184,477 |
| Wheaton Franciscan HC - Terrace at St Francis Milwaukee | 7.4 | 81 | 1.92 | 3.71 | 81.6% | 1 | $219,651 |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
Explore next
Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.