Victoria Haven Nursing Facility: Staffing, Turnover, and Inspection Record
Victoria Haven Nursing Facility is a 31-bed for-profit nursing home in Norwood, Massachusetts, part of Rehabilitation Associates. In the CMS August 2026 release it reported 2.93 nurse aide hours per resident per day, 30% above the Massachusetts average of 2.26, and 21.7% nursing staff turnover (Massachusetts average 38.2%).
Victoria Haven Nursing Facility
137 Nichols StreetNorwood, MA 02062
Norfolk County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Victoria Haven Nursing Facility, nurse aides logged 2.93 hours per resident per day, 30% above the Massachusetts average. With about 26 residents a day, that works out to roughly 75 aide hours a day, or about 9 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 9% below the all-days figure.
| Hours per resident per day | This home | Massachusetts avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.93 | 2.26 | 2.32 |
| Licensed practical nurses | 0.96 | 0.95 | 0.86 |
| Registered nurses | 0.70 | 0.65 | 0.69 |
| All nursing staff | 4.58 | 3.86 | 3.86 |
| All nursing staff, weekends | 4.19 | 3.48 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
21.7% of nursing staff at Victoria Haven Nursing Facility left over the year CMS measured, against a Massachusetts average of 38.2% and a US average of 45.8%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Jan 21, 2026. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 17 health deficiencies (Massachusetts average 7.2). CMS lists 1 fine totaling $40,641 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Feb 29, 2024 | Fine | $40,641 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Victoria Haven Nursing Facility holds 2 of 5 overall; the Massachusetts average is 3.0.
About Victoria Haven Nursing Facility
- Ownership: For profit - Corporation
- Chain: Rehabilitation Associates, 6 homes
- Legal name: 137 Nichols St Inc
- Medicare and Medicaid certified since: Mar 1, 1994
- Councils: resident council
- Area: urban
Nursing homes near Victoria Haven Nursing Facility
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Norwood Healthcare Norwood · SFF candidate | 0.6 | 170 | 1.91 | 3.48 | 25.0% | 1 | $110,264 |
| Charlwell House Health and Rehabilitation Norwood | 0.8 | 124 | 2.06 | 3.36 | 27.0% | 1 | None |
| Ellis Nursing Home (The) Norwood | 1.5 | 191 | 2.24 | 3.85 | 42.0% | 5 | $57,158 |
| Premier Healthcare at Harrington House Walpole | 2.1 | 90 | 2.14 | 3.80 | 57.9% | 2 | $43,891 |
| Foremost at Sharon LLC Sharon | 3.6 | 66 | 2.19 | 3.58 | 35.8% | 2 | $26,232 |
| Hellenic Nursing & Rehabilitation Center Canton · no staffing data submitted | 3.6 | 154 | — | — | — | 3 | None |
| Thomas Upham House Medfield | 5.1 | 42 | 3.00 | 4.54 | 35.0% | 5 | None |
| NewBridge on the Charles Skilled Nursing Facility Dedham | 5.1 | 48 | 2.35 | 4.56 | — | 5 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.