Norwood Healthcare: Staffing, Turnover, and Inspection Record
Norwood Healthcare is a 170-bed for-profit nursing home in Norwood, Massachusetts, part of Next Step Healthcare. In the CMS August 2026 release it reported 1.91 nurse aide hours per resident per day, 15% below the Massachusetts average of 2.26, and 25.0% nursing staff turnover (Massachusetts average 38.2%).
Norwood Healthcare
460 Washington StreetNorwood, MA 02062
Norfolk County
CMS Care Compare, August 2026 release
Special Focus Facility candidate. CMS lists this home as a candidate for its Special Focus Facility program, which is for nursing homes with a history of serious quality issues.
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Norwood Healthcare, nurse aides logged 1.91 hours per resident per day, 15% below the Massachusetts average. With about 113 residents a day, that works out to roughly 217 aide hours a day, or about 27 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 9% below the all-days figure.
| Hours per resident per day | This home | Massachusetts avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.91 | 2.26 | 2.32 |
| Licensed practical nurses | 0.69 | 0.95 | 0.86 |
| Registered nurses | 0.88 | 0.65 | 0.69 |
| All nursing staff | 3.48 | 3.86 | 3.86 |
| All nursing staff, weekends | 3.16 | 3.48 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
25.0% of nursing staff at Norwood Healthcare left over the year CMS measured, against a Massachusetts average of 38.2% and a US average of 45.8%. Registered nurse turnover was 23.1%. 3 administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Feb 9, 2026. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 19 health deficiencies (Massachusetts average 7.2). CMS lists 5 fines totaling $110,264 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Feb 9, 2026 | Fine | $8,281 |
| Feb 9, 2026 | Fine | $15,330 |
| Oct 30, 2024 | Fine | $56,789 |
| May 9, 2024 | Fine | $16,071 |
| Oct 11, 2023 | Fine | $13,793 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Norwood Healthcare holds 1 of 5 overall; the Massachusetts average is 3.0.
About Norwood Healthcare
- Ownership: For profit - Limited Liability company
- Chain: Next Step Healthcare, 14 homes
- Legal name: 460 Washington Street Operator LLC
- Medicare and Medicaid certified since: Feb 7, 1989
- Councils: resident council
- Area: urban
Nursing homes near Norwood Healthcare
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Victoria Haven Nursing Facility Norwood | 0.6 | 31 | 2.93 | 4.58 | 21.7% | 2 | $40,641 |
| Ellis Nursing Home (The) Norwood | 0.9 | 191 | 2.24 | 3.85 | 42.0% | 5 | $57,158 |
| Charlwell House Health and Rehabilitation Norwood | 1.3 | 124 | 2.06 | 3.36 | 27.0% | 1 | None |
| Premier Healthcare at Harrington House Walpole | 2.7 | 90 | 2.14 | 3.80 | 57.9% | 2 | $43,891 |
| Hellenic Nursing & Rehabilitation Center Canton · no staffing data submitted | 3.5 | 154 | — | — | — | 3 | None |
| Foremost at Sharon LLC Sharon | 3.9 | 66 | 2.19 | 3.58 | 35.8% | 2 | $26,232 |
| Brush Hill Care Center Milton | 4.7 | 160 | 2.28 | 3.72 | 54.5% | 2 | $3,418 |
| NewBridge on the Charles Skilled Nursing Facility Dedham | 4.7 | 48 | 2.35 | 4.56 | — | 5 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.