Havenwood-Heritage Heights: Staffing, Turnover, and Inspection Record
Havenwood-Heritage Heights is a 70-bed nonprofit nursing home in Concord, New Hampshire. In the CMS August 2026 release it reported 3.30 nurse aide hours per resident per day, 41% above the New Hampshire average of 2.34.
Havenwood-Heritage Heights
33 Christian AvenueConcord, NH 03301
Merrimack County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Havenwood-Heritage Heights, nurse aides logged 3.30 hours per resident per day, 41% above the New Hampshire average. With about 64 residents a day, that works out to roughly 212 aide hours a day, or about 27 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 5% below the all-days figure.
| Hours per resident per day | This home | New Hampshire avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 3.30 | 2.34 | 2.32 |
| Licensed practical nurses | 0.90 | 0.78 | 0.86 |
| Registered nurses | 1.03 | 0.78 | 0.69 |
| All nursing staff | 5.23 | 3.90 | 3.86 |
| All nursing staff, weekends | 4.96 | 3.47 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
CMS publishes no nursing staff turnover figure for Havenwood-Heritage Heights in this release.
CMS note: Staffing data not submitted or not valid for calculating turnover.
Inspections and penalties
State inspectors last completed a standard health inspection on Apr 22, 2026. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 2 health deficiencies (New Hampshire average 3.9). CMS lists no fines or payment denials for this home in the last three years.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Havenwood-Heritage Heights holds 2 of 5 overall; the New Hampshire average is 3.1.
About Havenwood-Heritage Heights
- Ownership: Non profit - Corporation
- Legal name: United Church of Christ Retirement Community Inc
- Medicare and Medicaid certified since: Jul 8, 1969
- Part of a continuing care retirement community
- Councils: resident council
- Area: rural
Nursing homes near Havenwood-Heritage Heights
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Harris Hill Center, Genesis HealthCare Concord | 2.1 | 85 | 1.88 | 3.41 | 50.7% | 2 | $15,646 |
| Presidential Oaks Concord | 2.5 | 85 | 2.65 | 4.43 | 68.3% | 3 | None |
| Pleasant View Center Concord · Special Focus Facility | 2.9 | 176 | 2.46 | 3.78 | 68.0% | — | $12,982 |
| Epsom Healthcare Center Epsom | 7.7 | 108 | 2.05 | 3.26 | 41.7% | 2 | None |
| Merrimack County Nursing Home Boscawen | 11.9 | 290 | 3.35 | 4.74 | 34.4% | 3 | $15,646 |
| Hackett Hill Healthcare Center Manchester | 12.4 | 70 | 1.87 | 3.75 | 34.4% | 2 | $8,278 |
| Goffstown Nursing and Rehab Center Goffstown | 13.6 | 41 | 2.09 | 3.36 | — | 1 | None |
| Hillsborough County Nursing Home Goffstown | 14.4 | 300 | 2.27 | 3.74 | 30.1% | 5 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.