Hackett Hill Healthcare Center: Staffing, Turnover, and Inspection Record
Hackett Hill Healthcare Center is a 70-bed for-profit nursing home in Manchester, New Hampshire, part of Genesis Healthcare. In the CMS August 2026 release it reported 1.87 nurse aide hours per resident per day, 20% below the New Hampshire average of 2.34, and 34.4% nursing staff turnover (New Hampshire average 44.1%).
Hackett Hill Healthcare Center
191 Hackett Hill RoadManchester, NH 03102
Hillsborough County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Hackett Hill Healthcare Center, nurse aides logged 1.87 hours per resident per day, 20% below the New Hampshire average. With about 59 residents a day, that works out to roughly 110 aide hours a day, or about 14 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 15% below the all-days figure.
| Hours per resident per day | This home | New Hampshire avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.87 | 2.34 | 2.32 |
| Licensed practical nurses | 0.64 | 0.78 | 0.86 |
| Registered nurses | 1.24 | 0.78 | 0.69 |
| All nursing staff | 3.75 | 3.90 | 3.86 |
| All nursing staff, weekends | 3.20 | 3.47 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
34.4% of nursing staff at Hackett Hill Healthcare Center left over the year CMS measured, against a New Hampshire average of 44.1% and a US average of 45.8%. Registered nurse turnover was 26.7%. 1 administrator left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Apr 24, 2026. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 5 health deficiencies (New Hampshire average 3.9). CMS lists 1 fine totaling $8,278 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Dec 17, 2025 | Fine | $8,278 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Hackett Hill Healthcare Center holds 2 of 5 overall; the New Hampshire average is 3.1.
About Hackett Hill Healthcare Center
- Ownership: For profit - Corporation
- Chain: Genesis Healthcare, 184 homes
- Legal name: 191 Hackett Hill Road Operations LLC
- Medicare and Medicaid certified since: Oct 20, 1989
- Councils: resident council
- Area: urban
Nursing homes near Hackett Hill Healthcare Center
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Courville at Manchester Manchester · SFF candidate | 2.4 | 76 | 2.34 | 4.18 | 43.6% | 2 | $35,270 |
| Mount Carmel Rehabilitation and Nursing Center Manchester | 3.2 | 122 | 2.44 | 4.08 | 43.4% | 4 | None |
| Maple Leaf Health Care Center Manchester | 3.2 | 114 | 1.74 | 2.91 | 40.4% | 5 | None |
| Hillsborough County Nursing Home Goffstown | 3.4 | 300 | 2.27 | 3.74 | 30.1% | 5 | None |
| Goffstown Nursing and Rehab Center Goffstown | 3.5 | 41 | 2.09 | 3.36 | — | 1 | None |
| Saint Teresa Rehabilitation & Nursing Center Manchester | 3.7 | 51 | 2.60 | 4.01 | 47.4% | 2 | None |
| St Joseph Residence Manchester | 4.2 | 22 | 3.99 | 5.90 | 46.3% | 4 | None |
| Hanover Hill Health Care Center Manchester | 4.2 | 124 | 2.35 | 4.06 | 36.9% | 3 | $8,512 |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.