Haven of Phoenix: Staffing, Turnover, and Inspection Record
Haven of Phoenix is a 114-bed for-profit nursing home in Phoenix, Arizona, part of Haven Health. In the CMS August 2026 release it reported 1.93 nurse aide hours per resident per day, 13% below the Arizona average of 2.23, and 37.4% nursing staff turnover (Arizona average 45.1%).
Haven of Phoenix
4202 North 20th AvenuePhoenix, AZ 85015
Maricopa County
CMS Care Compare, August 2026 release
Cited for abuse or neglect. CMS marks this home with its abuse icon: it was cited for abuse or neglect that caused harm on its most recent inspection cycle, or for abuse or neglect with potential for harm on each of its last two cycles.
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Haven of Phoenix, nurse aides logged 1.93 hours per resident per day, 13% below the Arizona average. With about 107 residents a day, that works out to roughly 206 aide hours a day, or about 26 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 12% below the all-days figure.
| Hours per resident per day | This home | Arizona avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.93 | 2.23 | 2.32 |
| Licensed practical nurses | 0.77 | 1.04 | 0.86 |
| Registered nurses | 0.53 | 0.70 | 0.69 |
| All nursing staff | 3.23 | 3.97 | 3.86 |
| All nursing staff, weekends | 2.84 | 3.50 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
37.4% of nursing staff at Haven of Phoenix left over the year CMS measured, against a Arizona average of 45.1% and a US average of 45.8%. Registered nurse turnover was 41.7%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on May 6, 2026. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 8 health deficiencies (Arizona average 6.4). CMS lists 1 fine totaling $8,278 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Dec 16, 2025 | Fine | $8,278 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Haven of Phoenix holds 3 of 5 overall; the Arizona average is 3.3.
About Haven of Phoenix
- Ownership: For profit - Corporation
- Chain: Haven Health, 20 homes
- Legal name: Haven of Phoenix LLC
- Medicare and Medicaid certified since: Jun 24, 1985
- Area: urban
Nursing homes near Haven of Phoenix
The closest homes by distance, with the same CMS figures. Select a column to sort.
| The Rehabilitation Center at the Palazzo Phoenix | 2.2 | 60 | 2.49 | 4.33 | 51.6% | 4 | None |
| Beatitudes Campus Phoenix | 2.9 | 72 | 2.53 | 3.62 | 46.9% | 3 | None |
| Camelback Post Acute Care and Rehabilitation Phoenix | 2.9 | 107 | 1.66 | 3.25 | 34.4% | 3 | None |
| Maryland Gardens Post Acute Phoenix · abuse citation | 2.9 | 58 | 2.07 | 3.58 | 70.2% | 3 | None |
| Desert Terrace Healthcare Center Phoenix · abuse citation | 4.3 | 108 | 1.85 | 3.35 | 55.4% | 3 | None |
| The Terraces of Phoenix Phoenix | 4.5 | 64 | 2.42 | 4.75 | 20.6% | 5 | None |
| Haven Health Sky Harbor, LLC Phoenix | 4.7 | 120 | 2.35 | 4.31 | 41.1% | 2 | None |
| Bella Vita Health and Rehabilitation Center Glendale · abuse citation | 4.7 | 176 | 2.20 | 3.88 | 44.5% | 3 | $8,278 |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.