Complete Care at Heritage LLC: Staffing, Turnover, and Inspection Record
Complete Care at Heritage LLC is a 177-bed for-profit nursing home in Dundalk, Maryland, part of Complete Care. In the CMS August 2026 release it reported 1.82 nurse aide hours per resident per day, 14% below the Maryland average of 2.12, and 59.0% nursing staff turnover (Maryland average 40.2%).
Complete Care at Heritage LLC
7232 German Hill RoadDundalk, MD 21222
Baltimore County
CMS Care Compare, August 2026 release
Cited for abuse or neglect. CMS marks this home with its abuse icon: it was cited for abuse or neglect that caused harm on its most recent inspection cycle, or for abuse or neglect with potential for harm on each of its last two cycles.
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Complete Care at Heritage LLC, nurse aides logged 1.82 hours per resident per day, 14% below the Maryland average. With about 145 residents a day, that works out to roughly 265 aide hours a day, or about 33 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 11% below the all-days figure.
| Hours per resident per day | This home | Maryland avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.82 | 2.12 | 2.32 |
| Licensed practical nurses | 0.92 | 0.91 | 0.86 |
| Registered nurses | 0.70 | 0.84 | 0.69 |
| All nursing staff | 3.44 | 3.87 | 3.86 |
| All nursing staff, weekends | 3.05 | 3.47 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
59.0% of nursing staff at Complete Care at Heritage LLC left over the year CMS measured, against a Maryland average of 40.2% and a US average of 45.8%. Registered nurse turnover was 79.5%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Sep 16, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 27 health deficiencies (Maryland average 17.5). CMS lists 2 fines totaling $129,919 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Feb 26, 2025 | Fine | $60,132 |
| Aug 22, 2023 | Fine | $69,787 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Complete Care at Heritage LLC holds 2 of 5 overall; the Maryland average is 3.1.
About Complete Care at Heritage LLC
- Ownership: For profit - Corporation
- Chain: Complete Care, 85 homes
- Medicare and Medicaid certified since: Nov 9, 1981
- Councils: resident council
- Area: urban
Nursing homes near Complete Care at Heritage LLC
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Future Care Northpoint Baltimore | 1.0 | 180 | 1.92 | 3.58 | 40.1% | 5 | None |
| Future Care Canton Harbor Baltimore | 2.9 | 160 | 2.14 | 3.67 | 38.0% | 5 | $13,627 |
| Autumn Lake Healthcare Post-Acute Care Center Baltimore | 3.4 | 225 | 2.47 | 3.99 | 21.8% | 3 | None |
| Autumn Lake Healthcare at Riverview Essex | 3.6 | 238 | 2.01 | 3.50 | 35.1% | 3 | None |
| Rossville Rehabilitation and Healthcare Center Baltimore | 4.5 | 172 | 1.63 | 3.13 | 42.7% | 2 | $198,937 |
| Autumn Lake Healthcare at Overlea Baltimore | 4.7 | 160 | 1.89 | 3.25 | 42.4% | 2 | None |
| Future Care Cold Spring Baltimore | 4.9 | 137 | 1.62 | 3.48 | 59.2% | 2 | $16,042 |
| Transitional Care Services at Mercy Medical Center Baltimore | 5.1 | 35 | 2.41 | 6.21 | 20.0% | 5 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.