Touchpoints at Manchester: Staffing, Turnover, and Inspection Record
Touchpoints at Manchester is a 127-bed for-profit nursing home in Manchester, Connecticut, part of Icare Health Network. In the CMS August 2026 release it reported 1.81 nurse aide hours per resident per day, 19% below the Connecticut average of 2.22, and 20.7% nursing staff turnover (Connecticut average 37.4%).
Touchpoints at Manchester
333 Bidwell StManchester, CT 06040
Capitol County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Touchpoints at Manchester, nurse aides logged 1.81 hours per resident per day, 19% below the Connecticut average. With about 119 residents a day, that works out to roughly 215 aide hours a day, or about 27 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 11% below the all-days figure.
| Hours per resident per day | This home | Connecticut avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.81 | 2.22 | 2.32 |
| Licensed practical nurses | 0.65 | 0.82 | 0.86 |
| Registered nurses | 0.49 | 0.69 | 0.69 |
| All nursing staff | 2.95 | 3.73 | 3.86 |
| All nursing staff, weekends | 2.61 | 3.37 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
20.7% of nursing staff at Touchpoints at Manchester left over the year CMS measured, against a Connecticut average of 37.4% and a US average of 45.8%. Registered nurse turnover was 20.0%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Aug 13, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 4 health deficiencies (Connecticut average 13.4). CMS lists no fines or payment denials for this home in the last three years.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Touchpoints at Manchester holds 4 of 5 overall; the Connecticut average is 3.0.
About Touchpoints at Manchester
- Ownership: For profit - Corporation
- Chain: Icare Health Network, 12 homes
- Legal name: Bidwell Care Center, LLC
- Medicare and Medicaid certified since: Jan 1, 1988
- Councils: resident council
- Area: urban
Nursing homes near Touchpoints at Manchester
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Westside Care Center Manchester · abuse citation | 0.1 | 162 | 1.97 | 3.10 | 33.0% | 2 | None |
| Manchester Rehabilitation and Healthcare Center Manchester | 0.8 | 126 | 2.11 | 3.84 | 42.4% | 5 | $12,735 |
| Glastonbury Center for Health & Rehabilitation Glastonbury | 3.0 | 105 | 2.16 | 3.81 | 27.6% | 3 | None |
| Civita Care Center at Salmon Brook Glastonbury | 4.2 | 130 | 2.41 | 4.21 | 31.8% | 1 | $24,164 |
| Riverside Health & Rehabilitation Center East Hartford · abuse citation | 5.1 | 345 | 2.28 | 3.80 | 21.9% | 2 | $46,125 |
| Vernon Rehabilitation and Healthcare Center Vernon | 7.3 | 120 | 2.57 | 4.13 | 49.6% | 5 | None |
| Trinity Hill Care Center Hartford · abuse citation | 7.9 | 134 | 1.71 | 2.92 | 26.1% | 2 | $58,994 |
| Apple Rehab Rocky Hill Rocky Hill | 8.2 | 120 | 1.87 | 3.06 | 17.8% | 2 | $28,565 |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.