The Hillcrest of North Dallas: Staffing, Turnover, and Inspection Record
The Hillcrest of North Dallas is a 120-bed for-profit nursing home in Dallas, Texas, part of Opco Skilled Management. In the CMS August 2026 release it reported 1.40 nurse aide hours per resident per day, 30% below the Texas average of 2.00, and 68.3% nursing staff turnover (Texas average 55.3%).
The Hillcrest of North Dallas
18648 Hillcrest RdDallas, TX 75252
Dallas County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At The Hillcrest of North Dallas, nurse aides logged 1.40 hours per resident per day, 30% below the Texas average. With about 112 residents a day, that works out to roughly 157 aide hours a day, or about 20 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 13% below the all-days figure.
| Hours per resident per day | This home | Texas avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.40 | 2.00 | 2.32 |
| Licensed practical nurses | 0.79 | 0.95 | 0.86 |
| Registered nurses | 0.47 | 0.43 | 0.69 |
| All nursing staff | 2.66 | 3.39 | 3.86 |
| All nursing staff, weekends | 2.31 | 2.98 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
68.3% of nursing staff at The Hillcrest of North Dallas left over the year CMS measured, against a Texas average of 55.3% and a US average of 45.8%. Registered nurse turnover was 80.0%. 1 administrator left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Jul 31, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 10 health deficiencies (Texas average 9.3). CMS lists 3 fines totaling $221,052 and 1 payment denial in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Aug 3, 2024 | Fine | $12,202 |
| Aug 3, 2024 | Fine | $199,833 |
| Aug 3, 2024 | Payment Denial | 4 days from Sep 13, 2024 |
| May 31, 2024 | Fine | $9,017 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. The Hillcrest of North Dallas holds 1 of 5 overall; the Texas average is 2.6.
About The Hillcrest of North Dallas
- Ownership: For profit - Corporation
- Chain: Opco Skilled Management, 66 homes
- Legal name: Dallas County Hospital District
- Medicare and Medicaid certified since: Jun 18, 2012
- Located inside a hospital
- Councils: resident council
- Area: urban
Nursing homes near The Hillcrest of North Dallas
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Carrara Plano | 0.5 | 112 | 2.12 | 3.70 | 51.8% | 4 | $10,036 |
| Continuing Care at Highland Springs Dallas | 1.2 | 44 | 2.48 | 4.29 | 31.4% | 3 | $29,968 |
| Landmark of Plano Rehabilitation and Nursing Cente Plano | 1.4 | 160 | 2.02 | 3.42 | 88.5% | 2 | $9,240 |
| The Healthcare Resort of Plano Plano | 1.6 | 70 | 1.83 | 3.82 | 54.8% | 3 | $16,438 |
| Life Care Center of Plano Plano | 1.8 | 120 | 1.97 | 3.76 | 42.5% | 4 | $8,281 |
| Accel at Willow Bend Plano · many days without an RN | 3.6 | 110 | 2.03 | 3.62 | 74.4% | 1 | None |
| Richardson Nursing and Rehabilitation Richardson | 3.8 | 280 | 1.36 | 2.60 | — | 1 | $8,977 |
| The Reserve at Richardson Richardson | 3.9 | 129 | 2.21 | 3.49 | 34.4% | 3 | $14,069 |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.