The Healthcare Resort of Plano: Staffing, Turnover, and Inspection Record
The Healthcare Resort of Plano is a 70-bed nonprofit nursing home in Plano, Texas, part of The Ensign Group. In the CMS August 2026 release it reported 1.83 nurse aide hours per resident per day, 9% below the Texas average of 2.00, and 54.8% nursing staff turnover (Texas average 55.3%).
The Healthcare Resort of Plano
3325 West Plano ParkwayPlano, TX 75075
Collin County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At The Healthcare Resort of Plano, nurse aides logged 1.83 hours per resident per day, 9% below the Texas average. With about 65 residents a day, that works out to roughly 118 aide hours a day, or about 15 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 9% below the all-days figure.
| Hours per resident per day | This home | Texas avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.83 | 2.00 | 2.32 |
| Licensed practical nurses | 1.27 | 0.95 | 0.86 |
| Registered nurses | 0.72 | 0.43 | 0.69 |
| All nursing staff | 3.82 | 3.39 | 3.86 |
| All nursing staff, weekends | 3.45 | 2.98 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
54.8% of nursing staff at The Healthcare Resort of Plano left over the year CMS measured, against a Texas average of 55.3% and a US average of 45.8%. Registered nurse turnover was 50.0%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Jun 26, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 7 health deficiencies (Texas average 9.3). CMS lists 2 fines totaling $16,438 and 1 payment denial in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Sep 10, 2024 | Fine | $8,995 |
| Nov 16, 2023 | Fine | $7,443 |
| Nov 16, 2023 | Payment Denial | 12 days from Dec 20, 2023 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. The Healthcare Resort of Plano holds 3 of 5 overall; the Texas average is 2.6.
About The Healthcare Resort of Plano
- Ownership: Non profit - Other
- Chain: The Ensign Group, 342 homes
- Legal name: Oak Point Healthcare Inc
- Medicare and Medicaid certified since: May 12, 2016
- Councils: resident council
- Area: urban
Nursing homes near The Healthcare Resort of Plano
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Continuing Care at Highland Springs Dallas | 1.0 | 44 | 2.48 | 4.29 | 31.4% | 3 | $29,968 |
| Landmark of Plano Rehabilitation and Nursing Cente Plano | 1.0 | 160 | 2.02 | 3.42 | 88.5% | 2 | $9,240 |
| Life Care Center of Plano Plano | 1.3 | 120 | 1.97 | 3.76 | 42.5% | 4 | $8,281 |
| Carrara Plano | 1.6 | 112 | 2.12 | 3.70 | 51.8% | 4 | $10,036 |
| The Hillcrest of North Dallas Dallas | 1.6 | 120 | 1.40 | 2.66 | 68.3% | 1 | $221,052 |
| The Reserve at Richardson Richardson | 3.1 | 129 | 2.21 | 3.49 | 34.4% | 3 | $14,069 |
| Richardson Nursing and Rehabilitation Richardson | 3.3 | 280 | 1.36 | 2.60 | — | 1 | $8,977 |
| The Park in Plano Plano | 3.3 | 120 | 1.61 | 3.13 | 93.2% | 3 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.