Shenandoah Center: Staffing, Turnover, and Inspection Record
Shenandoah Center is a 78-bed for-profit nursing home in Charles Town, West Virginia, part of Genesis Healthcare. In the CMS August 2026 release it reported 1.76 nurse aide hours per resident per day, 14% below the West Virginia average of 2.04, and 41.9% nursing staff turnover (West Virginia average 44.1%).
Shenandoah Center
50 Mulberry Tree StreetCharles Town, WV 25414
Jefferson County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Shenandoah Center, nurse aides logged 1.76 hours per resident per day, 14% below the West Virginia average. With about 75 residents a day, that works out to roughly 132 aide hours a day, or about 16 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 9% below the all-days figure.
| Hours per resident per day | This home | West Virginia avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.76 | 2.04 | 2.32 |
| Licensed practical nurses | 0.36 | 0.90 | 0.86 |
| Registered nurses | 0.91 | 0.73 | 0.69 |
| All nursing staff | 3.03 | 3.66 | 3.86 |
| All nursing staff, weekends | 2.75 | 3.17 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
41.9% of nursing staff at Shenandoah Center left over the year CMS measured, against a West Virginia average of 44.1% and a US average of 45.8%. Registered nurse turnover was 43.8%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Mar 11, 2026. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 9 health deficiencies (West Virginia average 11.6). CMS lists 4 fines totaling $48,469 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Jul 26, 2024 | Fine | $8,018 |
| Jul 26, 2024 | Fine | $10,023 |
| Jul 26, 2024 | Fine | $13,627 |
| Jul 26, 2024 | Fine | $16,801 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Shenandoah Center holds 2 of 5 overall; the West Virginia average is 3.0.
About Shenandoah Center
- Ownership: For profit - Corporation
- Chain: Genesis Healthcare, 184 homes
- Legal name: 50 Mulberry Tree Street Operations LLC
- Medicare and Medicaid certified since: Apr 16, 1998
- Councils: resident council
- Area: urban
Nursing homes near Shenandoah Center
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Willow Tree Healthcare Center Charles Town | 1.0 | 104 | 1.90 | 3.63 | 39.6% | 3 | $8,018 |
| Canterbury Center Shepherdstown | 10.2 | 62 | 1.70 | 3.12 | 55.2% | 2 | None |
| Care Haven Center Martinsburg | 10.6 | 68 | 1.78 | 3.07 | 42.9% | 5 | None |
| Rose Hill Health and Rehab Berryville | 12.1 | 120 | 2.07 | 3.37 | 46.2% | 1 | None |
| Martinsburg Healthcare Center Martinsburg | 14.4 | 120 | 2.06 | 3.65 | 48.4% | 4 | None |
| South Mountain Rehab Center Boonsboro | 18.0 | 157 | 1.68 | 3.39 | 47.6% | 3 | None |
| Winchester Health & Rehabilitation Winchester | 18.2 | 60 | 1.58 | 3.35 | 64.0% | 1 | None |
| Heritage Hall-Leesburg Leesburg | 18.7 | 164 | 1.86 | 3.37 | 29.9% | 5 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.