Mercy Health Services: Staffing, Turnover, and Inspection Record
Mercy Health Services is a 60-bed for-profit nursing home in Milwaukee, Wisconsin, part of North Shore Healthcare. In the CMS August 2026 release it reported 1.89 nurse aide hours per resident per day, 27% below the Wisconsin average of 2.58, and 62.3% nursing staff turnover (Wisconsin average 46.9%).
Mercy Health Services
2727 W Mitchell StMilwaukee, WI 53215
Milwaukee County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Mercy Health Services, nurse aides logged 1.89 hours per resident per day, 27% below the Wisconsin average. With about 44 residents a day, that works out to roughly 83 aide hours a day, or about 10 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 12% below the all-days figure.
| Hours per resident per day | This home | Wisconsin avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.89 | 2.58 | 2.32 |
| Licensed practical nurses | 1.20 | 0.64 | 0.86 |
| Registered nurses | 0.64 | 0.99 | 0.69 |
| All nursing staff | 3.73 | 4.21 | 3.86 |
| All nursing staff, weekends | 3.29 | 3.77 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
62.3% of nursing staff at Mercy Health Services left over the year CMS measured, against a Wisconsin average of 46.9% and a US average of 45.8%. Registered nurse turnover was 61.5%. 1 administrator left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on May 21, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 6 health deficiencies (Wisconsin average 9.5). CMS lists 2 fines totaling $47,753 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| May 13, 2024 | Fine | $14,050 |
| Feb 29, 2024 | Fine | $33,703 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Mercy Health Services holds 3 of 5 overall; the Wisconsin average is 3.0.
About Mercy Health Services
- Ownership: For profit - Corporation
- Chain: North Shore Healthcare, 59 homes
- Legal name: NSH Mercy LLC
- Medicare and Medicaid certified since: Oct 8, 1988
- Area: urban
Nursing homes near Mercy Health Services
The closest homes by distance, with the same CMS figures. Select a column to sort.
| St Ann Health and Rehabilitation Center Milwaukee | 0.4 | 50 | 2.73 | 4.27 | — | 4 | None |
| Aria at Mitchell Manor West Allis | 1.7 | 50 | 2.40 | 4.02 | 43.4% | 3 | $15,872 |
| Wheaton Franciscan HC - Terrace at St Francis Milwaukee | 1.8 | 81 | 1.92 | 3.71 | 81.6% | 1 | $219,651 |
| Milwaukee Health and Rehab Milwaukee | 2.2 | 95 | 1.59 | 3.00 | 52.2% | 4 | None |
| Sunrise Health Services Milwaukee | 2.4 | 99 | 1.98 | 3.25 | 29.8% | 2 | $113,910 |
| Jewish Home and Care Center Milwaukee · SFF candidate | 3.6 | 102 | 2.77 | 5.01 | 52.4% | 1 | $8,959 |
| Resolve at West Allis Respiratory and Rehab West Allis | 3.9 | 152 | 2.45 | 4.93 | 58.8% | 1 | $130,322 |
| Complete Care at Southpointe Greenfield | 3.9 | 174 | 2.15 | 3.70 | 47.4% | 3 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.