Hermitage Healthcare (The): Staffing, Turnover, and Inspection Record
Hermitage Healthcare (The) is a 101-bed for-profit nursing home in Worcester, Massachusetts, part of Next Step Healthcare. In the CMS August 2026 release it reported 2.20 nurse aide hours per resident per day, 3% below the Massachusetts average of 2.26, and 21.0% nursing staff turnover (Massachusetts average 38.2%).
Hermitage Healthcare (The)
383 Mill StreetWorcester, MA 01602
Worcester County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Hermitage Healthcare (The), nurse aides logged 2.20 hours per resident per day, 3% below the Massachusetts average. With about 89 residents a day, that works out to roughly 195 aide hours a day, or about 24 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 10% below the all-days figure.
| Hours per resident per day | This home | Massachusetts avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.20 | 2.26 | 2.32 |
| Licensed practical nurses | 1.00 | 0.95 | 0.86 |
| Registered nurses | 0.53 | 0.65 | 0.69 |
| All nursing staff | 3.74 | 3.86 | 3.86 |
| All nursing staff, weekends | 3.37 | 3.48 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
21.0% of nursing staff at Hermitage Healthcare (The) left over the year CMS measured, against a Massachusetts average of 38.2% and a US average of 45.8%. Registered nurse turnover was 16.7%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Aug 20, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 12 health deficiencies (Massachusetts average 7.2). CMS lists no fines or payment denials for this home in the last three years.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Hermitage Healthcare (The) holds 2 of 5 overall; the Massachusetts average is 3.0.
About Hermitage Healthcare (The)
- Ownership: For profit - Corporation
- Chain: Next Step Healthcare, 14 homes
- Legal name: 383 Mill Street Operator LLC
- Medicare and Medicaid certified since: Jan 1, 1967
- Councils: resident council
- Area: urban
Nursing homes near Hermitage Healthcare (The)
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Parsons Hill Rehabilitation & Health Care Center Worcester | 1.4 | 162 | 1.88 | 3.18 | 30.0% | 2 | None |
| St Mary Health Care Center Worcester | 1.9 | 172 | 2.21 | 3.54 | 30.6% | 2 | $8,788 |
| West Side House LTC Facility Worcester | 2.1 | 91 | 2.84 | 4.26 | 50.0% | 5 | None |
| Jewish Healthcare Center Worcester · many days without an RN | 2.4 | 141 | 0.00 | 0.03 | 71.0% | 4 | None |
| Lutheran Rehabilitation and Skilled Care Center Worcester | 2.6 | 150 | 2.37 | 4.45 | 41.3% | 5 | None |
| Worcester Rehabilitation & Health Care Center Worcester | 3.2 | 160 | 1.99 | 3.28 | 23.5% | 1 | $71,392 |
| Vantage at Worcester LLC Worcester | 3.4 | 173 | 2.52 | 4.43 | 35.2% | 1 | $122,646 |
| Blaire House of Worcester Worcester | 3.5 | 75 | 2.67 | 3.94 | 38.6% | 3 | $13,095 |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.