Complete Care at Hagerstown: Staffing, Turnover, and Inspection Record
Complete Care at Hagerstown is a 60-bed for-profit nursing home in Hagerstown, Maryland, part of Complete Care. In the CMS August 2026 release it reported 1.83 nurse aide hours per resident per day, 13% below the Maryland average of 2.12, and 56.0% nursing staff turnover (Maryland average 40.2%).
Complete Care at Hagerstown
14014 Marsh PikeHagerstown, MD 21742
Washington County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Complete Care at Hagerstown, nurse aides logged 1.83 hours per resident per day, 13% below the Maryland average. With about 86 residents a day, that works out to roughly 158 aide hours a day, or about 20 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 4% below the all-days figure.
| Hours per resident per day | This home | Maryland avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.83 | 2.12 | 2.32 |
| Licensed practical nurses | 1.09 | 0.91 | 0.86 |
| Registered nurses | 0.99 | 0.84 | 0.69 |
| All nursing staff | 3.92 | 3.87 | 3.86 |
| All nursing staff, weekends | 3.75 | 3.47 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
56.0% of nursing staff at Complete Care at Hagerstown left over the year CMS measured, against a Maryland average of 40.2% and a US average of 45.8%. Registered nurse turnover was 58.8%. 1 administrator left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on May 14, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 51 health deficiencies (Maryland average 17.5). CMS lists 2 fines totaling $43,352 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Jan 29, 2026 | Fine | $14,082 |
| Jan 9, 2025 | Fine | $29,270 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Complete Care at Hagerstown holds 1 of 5 overall; the Maryland average is 3.1.
About Complete Care at Hagerstown
- Ownership: For profit - Limited Liability company
- Chain: Complete Care, 85 homes
- Legal name: Complete Care at Hagerstown LLC
- Medicare and Medicaid certified since: Aug 14, 2018
- Area: urban
Nursing homes near Complete Care at Hagerstown
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Western MD Hospital Center Hagerstown | 2.9 | 63 | 3.15 | 7.40 | 19.4% | 5 | $24,060 |
| Coffman Nursing Home Hagerstown | 3.2 | 59 | 3.11 | 4.72 | 40.7% | 3 | None |
| Hagerstown Healthcare Center Hagerstown · abuse citation | 4.6 | 140 | 2.15 | 3.63 | 44.4% | 2 | $24,125 |
| Julia Manor Nursing and Rehabilitation Center Hagerstown · abuse citation | 5.0 | 130 | 1.79 | 3.26 | 43.3% | 1 | None |
| Creekside Center for Rehabilitation and Nursing Hagerstown · SFF candidate | 6.1 | 80 | 1.86 | 3.29 | 64.7% | 1 | $111,536 |
| Homewood Living Williamsport Williamsport | 8.7 | 82 | 2.53 | 4.04 | 31.9% | 3 | $42,266 |
| Quincy Retirement Community Waynesboro | 9.1 | 94 | 1.96 | 3.74 | 38.8% | 4 | None |
| Williamsport Health and Rehabilitation Center Williamsport · abuse citation | 9.8 | 121 | 2.02 | 3.72 | 53.0% | 1 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.