Citizens Care Center: Staffing, Turnover, and Inspection Record
Citizens Care Center is a 184-bed nonprofit nursing home in Havre de Grace, Maryland. In the CMS August 2026 release it reported 2.19 nurse aide hours per resident per day, 3% above the Maryland average of 2.12, and 28.2% nursing staff turnover (Maryland average 40.2%).
Citizens Care Center
415 South Market StreetHavre de Grace, MD 21078
Harford County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Citizens Care Center, nurse aides logged 2.19 hours per resident per day, 3% above the Maryland average. With about 125 residents a day, that works out to roughly 272 aide hours a day, or about 34 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 8% below the all-days figure.
| Hours per resident per day | This home | Maryland avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.19 | 2.12 | 2.32 |
| Licensed practical nurses | 1.02 | 0.91 | 0.86 |
| Registered nurses | 0.81 | 0.84 | 0.69 |
| All nursing staff | 4.02 | 3.87 | 3.86 |
| All nursing staff, weekends | 3.72 | 3.47 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
28.2% of nursing staff at Citizens Care Center left over the year CMS measured, against a Maryland average of 40.2% and a US average of 45.8%. Registered nurse turnover was 30.0%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Jan 29, 2026. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 14 health deficiencies (Maryland average 17.5). CMS lists no fines or payment denials for this home in the last three years.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Citizens Care Center holds 5 of 5 overall; the Maryland average is 3.1.
About Citizens Care Center
- Ownership: Non profit - Other
- Legal name: Citizens Nursing Home Board of Harford County
- Medicare and Medicaid certified since: Jan 3, 1967
- Councils: resident council
- Area: urban
Nursing homes near Citizens Care Center
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Lorien Bulle Rock Havre de Grace | 4.3 | 78 | 2.08 | 3.92 | 44.3% | 5 | None |
| Sterling Care Riverside Belcamp | 9.4 | 129 | 2.03 | 3.78 | 53.2% | 5 | $4,194 |
| Lorien Nsg & Rehab Ctr Belair Bel Air | 10.7 | 120 | 2.19 | 4.11 | 49.4% | 4 | None |
| Autumn Lake Healthcare at Calvert Manor Rising Sun | 12.3 | 144 | 1.72 | 3.28 | 49.3% | 3 | None |
| Laurelwood Healthcare Center Elkton | 14.2 | 110 | 2.02 | 3.40 | 42.0% | 3 | $95,610 |
| Sterling Care Bel Air Bel Air · abuse citation | 14.3 | 155 | 1.98 | 3.58 | 41.9% | 3 | None |
| Elkton Nursing and Rehabilitation Center Elkton · SFF candidate · abuse citation | 14.5 | 182 | 1.86 | 3.55 | 46.2% | 1 | $31,134 |
| Sterling Care Forest Hill Forest Hill | 15.3 | 156 | 2.11 | 3.84 | 34.8% | 5 | $10,036 |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.