Waterview Heights Rehabilitation and Nursing Cente: Staffing, Turnover, and Inspection Record
Waterview Heights Rehabilitation and Nursing Cente is a 229-bed for-profit nursing home in Rochester, New York, part of Hurlbut Care. In the CMS August 2026 release it reported 2.02 nurse aide hours per resident per day, 6% below the New York average of 2.15, and 67.0% nursing staff turnover (New York average 40.3%).
Waterview Heights Rehabilitation and Nursing Cente
135 Meridan St.Rochester, NY 14612
Monroe County
CMS Care Compare, August 2026 release
Special Focus Facility. CMS places nursing homes with a history of serious quality issues in its Special Focus Facility program, which brings more frequent inspections.
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Waterview Heights Rehabilitation and Nursing Cente, nurse aides logged 2.02 hours per resident per day, 6% below the New York average. With about 190 residents a day, that works out to roughly 384 aide hours a day, or about 48 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 20% below the all-days figure.
CMS note: Not rated: this home is in the Special Focus Facility program because of a history of serious quality issues.
| Hours per resident per day | This home | New York avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.02 | 2.15 | 2.32 |
| Licensed practical nurses | 0.92 | 0.76 | 0.86 |
| Registered nurses | 0.56 | 0.71 | 0.69 |
| All nursing staff | 3.51 | 3.62 | 3.86 |
| All nursing staff, weekends | 2.82 | 3.18 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
67.0% of nursing staff at Waterview Heights Rehabilitation and Nursing Cente left over the year CMS measured, against a New York average of 40.3% and a US average of 45.8%. Registered nurse turnover was 58.1%. 2 administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Dec 22, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 24 health deficiencies (New York average 8.0). CMS lists 3 fines totaling $960,884 and 1 payment denial in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Dec 22, 2025 | Fine | $460,490 |
| Dec 22, 2025 | Payment Denial | 102 days from Feb 14, 2026 |
| May 9, 2025 | Fine | $185,840 |
| Sep 17, 2024 | Fine | $314,554 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Not rated: this home is in the Special Focus Facility program because of a history of serious quality issues.
About Waterview Heights Rehabilitation and Nursing Cente
- Ownership: For profit - Partnership
- Chain: Hurlbut Care, 13 homes
- Legal name: The Shore Winds, Llc.
- Medicare and Medicaid certified since: Jun 1, 1972
- Councils: resident council
- Area: urban
Nursing homes near Waterview Heights Rehabilitation and Nursing Cente
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Latta Road Nursing Home East Rochester | 0.3 | 40 | 1.98 | 3.48 | 45.7% | 3 | $8,979 |
| Latta Road Nursing Home West Rochester | 0.3 | 40 | 1.93 | 3.51 | 62.2% | 5 | None |
| Edna Tina Wilson Living Center Rochester | 0.7 | 120 | 2.25 | 3.87 | 37.1% | 5 | None |
| Hamilton Manor Nursing Home Rochester | 3.2 | 40 | 1.92 | 3.38 | 51.2% | 4 | None |
| Park Ridge Nursing Home Rochester | 4.7 | 120 | 2.62 | 4.36 | 41.9% | 5 | None |
| The Brook at High Falls Nursing Home and Rehabilit Rochester | 5.0 | 28 | 2.23 | 3.81 | 76.2% | 2 | None |
| St. Ann's Community Rochester | 6.1 | 470 | 2.44 | 3.98 | 38.9% | 4 | $55,495 |
| The Pearl Nursing Center of Rochester Rochester | 6.3 | 120 | 1.73 | 3.04 | 51.5% | 1 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.