The Reservoir Center for Health & Rehabilitation: Staffing, Turnover, and Inspection Record
The Reservoir Center for Health & Rehabilitation is a 144-bed for-profit nursing home in Marlborough, Massachusetts, part of National Health Care Associates. In the CMS August 2026 release it reported 2.21 nurse aide hours per resident per day, about the same as the Massachusetts average of 2.26, and 33.6% nursing staff turnover (Massachusetts average 38.2%).
The Reservoir Center for Health & Rehabilitation
400 Bolton StreetMarlborough, MA 01752
Middlesex County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At The Reservoir Center for Health & Rehabilitation, nurse aides logged 2.21 hours per resident per day, about the same as the Massachusetts average. With about 133 residents a day, that works out to roughly 294 aide hours a day, or about 37 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 10% below the all-days figure.
| Hours per resident per day | This home | Massachusetts avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.21 | 2.26 | 2.32 |
| Licensed practical nurses | 1.10 | 0.95 | 0.86 |
| Registered nurses | 0.63 | 0.65 | 0.69 |
| All nursing staff | 3.95 | 3.86 | 3.86 |
| All nursing staff, weekends | 3.54 | 3.48 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
33.6% of nursing staff at The Reservoir Center for Health & Rehabilitation left over the year CMS measured, against a Massachusetts average of 38.2% and a US average of 45.8%. Registered nurse turnover was 21.1%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Jan 13, 2026. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 8 health deficiencies (Massachusetts average 7.2). CMS lists no fines or payment denials for this home in the last three years.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. The Reservoir Center for Health & Rehabilitation holds 3 of 5 overall; the Massachusetts average is 3.0.
About The Reservoir Center for Health & Rehabilitation
- Ownership: For profit - Limited Liability company
- Chain: National Health Care Associates, 42 homes
- Legal name: VK Marlborough, LLC
- Medicare and Medicaid certified since: Jul 1, 1990
- Councils: resident council
- Area: urban
Nursing homes near The Reservoir Center for Health & Rehabilitation
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Marlborough Hills Rehabilitation & Health Care Cen Marlborough | 2.1 | 186 | 1.97 | 3.39 | 27.3% | 1 | $71,202 |
| Alliance Health at Marie Esther Marlborough | 2.6 | 78 | 2.22 | 3.76 | 61.2% | 4 | $7,901 |
| Sudbury Pines Extended Care Sudbury | 5.7 | 92 | 2.70 | 3.97 | 34.9% | 2 | None |
| Alliance Health at Coleman Northborough | 5.8 | 45 | 1.89 | 3.48 | 53.7% | 4 | None |
| Whittier Westborough Transitional Care Unit Westborough | 5.8 | 19 | 3.06 | 6.82 | 45.5% | 5 | None |
| Beaumont Rehab & Skilled Nursing Ctr - Westboro Westborough | 6.1 | 152 | 1.85 | 3.55 | 40.2% | 3 | $12,735 |
| Beaumont Rehab & Skilled Nursing Ctr - Northboro Northborough | 6.3 | 96 | 2.27 | 3.74 | 34.6% | 5 | None |
| Westborough Healthcare Westborough | 6.7 | 117 | 2.04 | 3.65 | 42.4% | 2 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.