The Friendly Home: Staffing, Turnover, and Inspection Record
The Friendly Home is a 200-bed nonprofit nursing home in Rochester, New York. In the CMS August 2026 release it reported 2.52 nurse aide hours per resident per day, 17% above the New York average of 2.15, and 45.4% nursing staff turnover (New York average 40.3%).
The Friendly Home
3156 East AvenueRochester, NY 14618
Monroe County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At The Friendly Home, nurse aides logged 2.52 hours per resident per day, 17% above the New York average. With about 169 residents a day, that works out to roughly 426 aide hours a day, or about 53 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 14% below the all-days figure.
| Hours per resident per day | This home | New York avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.52 | 2.15 | 2.32 |
| Licensed practical nurses | 1.31 | 0.76 | 0.86 |
| Registered nurses | 0.51 | 0.71 | 0.69 |
| All nursing staff | 4.34 | 3.62 | 3.86 |
| All nursing staff, weekends | 3.75 | 3.18 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
45.4% of nursing staff at The Friendly Home left over the year CMS measured, against a New York average of 40.3% and a US average of 45.8%. Registered nurse turnover was 28.6%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Dec 19, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 7 health deficiencies (New York average 8.0). CMS lists no fines or payment denials for this home in the last three years.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. The Friendly Home holds 4 of 5 overall; the New York average is 3.0.
About The Friendly Home
- Ownership: Non profit - Corporation
- Legal name: Rochester Friendly Home
- Medicare and Medicaid certified since: Jan 1, 1976
- Councils: resident council
- Area: urban
Nursing homes near The Friendly Home
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Blossom Health Care Center Inc. Rochester | 1.8 | 80 | 1.94 | 3.42 | 67.9% | 1 | None |
| Penfield Place Penfield | 2.1 | 48 | 2.55 | 4.49 | 51.0% | 5 | None |
| Jewish Home of Rochester Rochester | 2.9 | 362 | 2.94 | 4.80 | 32.8% | 5 | None |
| The Brightonian, Inc Rochester | 2.9 | 54 | 2.02 | 3.95 | 62.5% | 5 | None |
| Highlands Living Center Pittsford | 3.1 | 122 | 1.93 | 3.55 | 60.3% | 2 | None |
| The Highlands at Brighton Rochester | 3.5 | 145 | 2.96 | 5.15 | 47.3% | 3 | None |
| Lilac Manor Rehabilitation and Nursing Center Rochester | 3.5 | 200 | 2.00 | 3.49 | 70.0% | 1 | None |
| Woodside Manor Nursing Home Inc Rochester | 3.7 | 44 | 2.31 | 3.88 | 62.3% | 4 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.