Highlands Living Center: Staffing, Turnover, and Inspection Record
Highlands Living Center is a 122-bed nonprofit nursing home in Pittsford, New York. In the CMS August 2026 release it reported 1.93 nurse aide hours per resident per day, 10% below the New York average of 2.15, and 60.3% nursing staff turnover (New York average 40.3%).
Highlands Living Center
500 Hahnemann TrailPittsford, NY 14534
Monroe County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Highlands Living Center, nurse aides logged 1.93 hours per resident per day, 10% below the New York average. With about 115 residents a day, that works out to roughly 222 aide hours a day, or about 28 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 15% below the all-days figure.
| Hours per resident per day | This home | New York avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.93 | 2.15 | 2.32 |
| Licensed practical nurses | 1.17 | 0.76 | 0.86 |
| Registered nurses | 0.45 | 0.71 | 0.69 |
| All nursing staff | 3.55 | 3.62 | 3.86 |
| All nursing staff, weekends | 3.01 | 3.18 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
60.3% of nursing staff at Highlands Living Center left over the year CMS measured, against a New York average of 40.3% and a US average of 45.8%. Registered nurse turnover was 57.1%. 1 administrator left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Feb 19, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 10 health deficiencies (New York average 8.0). CMS lists no fines or payment denials for this home in the last three years.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Highlands Living Center holds 2 of 5 overall; the New York average is 3.0.
About Highlands Living Center
- Ownership: Non profit - Corporation
- Legal name: The Highlands Living Center Inc
- Medicare and Medicaid certified since: Jul 10, 1995
- Part of a continuing care retirement community
- Councils: resident and family councils
- Area: urban
Nursing homes near Highlands Living Center
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Penfield Place Penfield | 3.1 | 48 | 2.55 | 4.49 | 51.0% | 5 | None |
| The Friendly Home Rochester | 3.1 | 200 | 2.52 | 4.34 | 45.4% | 4 | None |
| Crest Manor Living and Rehabilitation Center Fairport | 3.2 | 80 | 2.03 | 3.44 | 76.9% | 1 | $41,360 |
| Fairport Rehabilitation and Nursing Center Fairport | 3.3 | 196 | 2.04 | 3.64 | 66.2% | 2 | None |
| Aaron Manor Rehabilitation and Nursing Center Fairport | 3.4 | 140 | 2.20 | 3.63 | 58.5% | 5 | None |
| Jewish Home of Rochester Rochester | 4.2 | 362 | 2.94 | 4.80 | 32.8% | 5 | None |
| Blossom Health Care Center Inc. Rochester | 4.9 | 80 | 1.94 | 3.42 | 67.9% | 1 | None |
| The Highlands at Brighton Rochester | 5.1 | 145 | 2.96 | 5.15 | 47.3% | 3 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
Explore next
Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.