North Country Nursing & Rehabilitation Center: Staffing, Turnover, and Inspection Record
North Country Nursing & Rehabilitation Center is a 140-bed for-profit nursing home in Massena, New York. In the CMS August 2026 release it reported 2.53 nurse aide hours per resident per day, 18% above the New York average of 2.15, and 47.6% nursing staff turnover (New York average 40.3%).
North Country Nursing & Rehabilitation Center
182 Highland RoadMassena, NY 13662
St. Lawrence County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At North Country Nursing & Rehabilitation Center, nurse aides logged 2.53 hours per resident per day, 18% above the New York average. With about 128 residents a day, that works out to roughly 324 aide hours a day, or about 40 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 21% below the all-days figure.
| Hours per resident per day | This home | New York avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.53 | 2.15 | 2.32 |
| Licensed practical nurses | 0.46 | 0.76 | 0.86 |
| Registered nurses | 0.89 | 0.71 | 0.69 |
| All nursing staff | 3.89 | 3.62 | 3.86 |
| All nursing staff, weekends | 3.05 | 3.18 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
47.6% of nursing staff at North Country Nursing & Rehabilitation Center left over the year CMS measured, against a New York average of 40.3% and a US average of 45.8%. Registered nurse turnover was 34.5%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Aug 15, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 5 health deficiencies (New York average 8.0). CMS lists no fines or payment denials for this home in the last three years.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. North Country Nursing & Rehabilitation Center holds 2 of 5 overall; the New York average is 3.0.
About North Country Nursing & Rehabilitation Center
- Ownership: For profit - Partnership
- Legal name: Highland Nursing Home, Inc.
- Medicare and Medicaid certified since: Jan 1, 1978
- Councils: resident council
- Area: rural
Nursing homes near North Country Nursing & Rehabilitation Center
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Massena Rehabilitation & Nursing Center Massena | 2.2 | 160 | 2.35 | 3.41 | 61.2% | 1 | $33,387 |
| United Helpers Canton Nursing Home Canton | 27.6 | 160 | 1.78 | 3.03 | 38.5% | 3 | None |
| Alice Hyde Medical Center Malone · abuse citation | 29.5 | 135 | 2.33 | 3.67 | 57.1% | 2 | None |
| St Josephs Home Ogdensburg | 34.5 | 82 | 2.12 | 3.02 | 27.8% | 5 | None |
| Tupper Lake Center for Nursing and Rehabilitation Tupper Lake | 54.0 | 60 | 2.83 | 4.68 | 34.4% | 5 | None |
| Elderwood of Uihlein at Lake Placid Lake Placid | 63.9 | 156 | 1.43 | 2.62 | 61.3% | 2 | None |
| Meadowbrook Healthcare Plattsburgh | 69.7 | 287 | 2.13 | 3.44 | 49.0% | 2 | None |
| Champlain Valley Physicians Hosp Med Ctr S N F Plattsburgh · staffing data not validated | 70.1 | 95 | — | — | — | 3 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.