Massena Rehabilitation & Nursing Center: Staffing, Turnover, and Inspection Record
Massena Rehabilitation & Nursing Center is a 160-bed for-profit nursing home in Massena, New York, part of Personal Healthcare Management. In the CMS August 2026 release it reported 2.35 nurse aide hours per resident per day, 9% above the New York average of 2.15, and 61.2% nursing staff turnover (New York average 40.3%).
Massena Rehabilitation & Nursing Center
89 Grove StreetMassena, NY 13662
St. Lawrence County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Massena Rehabilitation & Nursing Center, nurse aides logged 2.35 hours per resident per day, 9% above the New York average. With about 148 residents a day, that works out to roughly 348 aide hours a day, or about 43 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 18% below the all-days figure.
| Hours per resident per day | This home | New York avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.35 | 2.15 | 2.32 |
| Licensed practical nurses | 0.41 | 0.76 | 0.86 |
| Registered nurses | 0.64 | 0.71 | 0.69 |
| All nursing staff | 3.41 | 3.62 | 3.86 |
| All nursing staff, weekends | 2.81 | 3.18 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
61.2% of nursing staff at Massena Rehabilitation & Nursing Center left over the year CMS measured, against a New York average of 40.3% and a US average of 45.8%. Registered nurse turnover was 58.3%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Aug 15, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 22 health deficiencies (New York average 8.0). CMS lists 3 fines totaling $33,387 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Jan 30, 2024 | Fine | $14,814 |
| Jan 8, 2024 | Fine | $4,938 |
| Dec 18, 2023 | Fine | $13,635 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Massena Rehabilitation & Nursing Center holds 1 of 5 overall; the New York average is 3.0.
About Massena Rehabilitation & Nursing Center
- Ownership: For profit - Limited Liability company
- Chain: Personal Healthcare Management, 21 homes
- Legal name: Marnc Operating LLC
- Medicare and Medicaid certified since: Apr 1, 1977
- Councils: resident and family councils
- Area: rural
Nursing homes near Massena Rehabilitation & Nursing Center
The closest homes by distance, with the same CMS figures. Select a column to sort.
| North Country Nursing & Rehabilitation Center Massena | 2.2 | 140 | 2.53 | 3.89 | 47.6% | 2 | None |
| United Helpers Canton Nursing Home Canton | 25.4 | 160 | 1.78 | 3.03 | 38.5% | 3 | None |
| Alice Hyde Medical Center Malone · abuse citation | 30.6 | 135 | 2.33 | 3.67 | 57.1% | 2 | None |
| St Josephs Home Ogdensburg | 32.3 | 82 | 2.12 | 3.02 | 27.8% | 5 | None |
| Tupper Lake Center for Nursing and Rehabilitation Tupper Lake | 53.1 | 60 | 2.83 | 4.68 | 34.4% | 5 | None |
| Elderwood of Uihlein at Lake Placid Lake Placid | 63.7 | 156 | 1.43 | 2.62 | 61.3% | 2 | None |
| Meadowbrook Healthcare Plattsburgh | 70.9 | 287 | 2.13 | 3.44 | 49.0% | 2 | None |
| Carthage Center for Rehabilitation and Nursing Carthage | 73.5 | 90 | 1.88 | 3.25 | 68.6% | 1 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.