Mission Care at Holyoke: Staffing, Turnover, and Inspection Record
Mission Care at Holyoke is a 125-bed for-profit nursing home in Holyoke, Massachusetts, part of Icare Health Network. In the CMS August 2026 release it reported 2.14 nurse aide hours per resident per day, 5% below the Massachusetts average of 2.26, and 44.8% nursing staff turnover (Massachusetts average 38.2%).
Mission Care at Holyoke
35 Holy Family RoadHolyoke, MA 01040
Hampden County
CMS Care Compare, August 2026 release
Cited for abuse or neglect. CMS marks this home with its abuse icon: it was cited for abuse or neglect that caused harm on its most recent inspection cycle, or for abuse or neglect with potential for harm on each of its last two cycles.
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Mission Care at Holyoke, nurse aides logged 2.14 hours per resident per day, 5% below the Massachusetts average. With about 120 residents a day, that works out to roughly 256 aide hours a day, or about 32 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 9% below the all-days figure.
| Hours per resident per day | This home | Massachusetts avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.14 | 2.26 | 2.32 |
| Licensed practical nurses | 0.96 | 0.95 | 0.86 |
| Registered nurses | 0.58 | 0.65 | 0.69 |
| All nursing staff | 3.69 | 3.86 | 3.86 |
| All nursing staff, weekends | 3.35 | 3.48 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
44.8% of nursing staff at Mission Care at Holyoke left over the year CMS measured, against a Massachusetts average of 38.2% and a US average of 45.8%. Registered nurse turnover was 30.8%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Jun 10, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 15 health deficiencies (Massachusetts average 7.2). CMS lists 2 fines totaling $27,343 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Nov 25, 2025 | Fine | $10,358 |
| Apr 1, 2025 | Fine | $16,985 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Mission Care at Holyoke holds 1 of 5 overall; the Massachusetts average is 3.0.
About Mission Care at Holyoke
- Ownership: For profit - Limited Liability company
- Chain: Icare Health Network, 12 homes
- Legal name: Holyoke Care Center LLC
- Medicare and Medicaid certified since: Jul 1, 1990
- Councils: resident council
- Area: urban
Nursing homes near Mission Care at Holyoke
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Mont Marie Rehabilitation & Healthcare Center Holyoke | 0.4 | 84 | 2.25 | 4.23 | 47.6% | 4 | $8,278 |
| Mary's Meadow at Providence Place Holyoke | 1.0 | 40 | 3.27 | 5.28 | 27.1% | 5 | None |
| Vantage at West Springfield LLC West Springfield | 1.4 | 168 | 2.15 | 3.54 | 53.0% | 3 | $13,748 |
| Massachusetts Veterans Home at Holyoke Holyoke | 1.6 | 128 | 4.80 | 8.21 | — | — | None |
| Regalcare at Holyoke Holyoke | 2.2 | 102 | 1.96 | 3.60 | 48.6% | 1 | $13,153 |
| Renaissance Manor on Cabot Holyoke | 2.2 | 61 | 1.92 | 3.76 | 34.5% | 5 | None |
| Day Brook Village Senior Living Holyoke | 2.3 | 92 | 2.41 | 3.96 | 37.2% | 2 | None |
| Care One at Holyoke Holyoke | 3.5 | 164 | 2.30 | 3.62 | 25.4% | 5 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.