Highlands Health and Rehabilitation Center: Staffing, Turnover, and Inspection Record
Highlands Health and Rehabilitation Center is a 180-bed for-profit nursing home in Memphis, Tennessee, part of Champion Care. In the CMS August 2026 release it reported 1.83 nurse aide hours per resident per day, 14% below the Tennessee average of 2.12, and 53.6% nursing staff turnover (Tennessee average 48.9%).
Highlands Health and Rehabilitation Center
3549 NorriswoodMemphis, TN 38111
Shelby County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Highlands Health and Rehabilitation Center, nurse aides logged 1.83 hours per resident per day, 14% below the Tennessee average. With about 158 residents a day, that works out to roughly 288 aide hours a day, or about 36 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 12% below the all-days figure.
| Hours per resident per day | This home | Tennessee avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.83 | 2.12 | 2.32 |
| Licensed practical nurses | 0.92 | 1.09 | 0.86 |
| Registered nurses | 0.48 | 0.60 | 0.69 |
| All nursing staff | 3.22 | 3.80 | 3.86 |
| All nursing staff, weekends | 2.83 | 3.31 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
53.6% of nursing staff at Highlands Health and Rehabilitation Center left over the year CMS measured, against a Tennessee average of 48.9% and a US average of 45.8%. Registered nurse turnover was 50.0%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Aug 11, 2022. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 8 health deficiencies (Tennessee average 4.7). CMS lists 1 fine totaling $22,925 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Feb 10, 2026 | Fine | $22,925 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Highlands Health and Rehabilitation Center holds 2 of 5 overall; the Tennessee average is 3.0.
About Highlands Health and Rehabilitation Center
- Ownership: For profit - Corporation
- Chain: Champion Care, 22 homes
- Legal name: The Bay at Highlands Health and Rehabilitation Center LLC
- Medicare and Medicaid certified since: Jun 25, 1984
- Councils: resident council
- Area: urban
Nursing homes near Highlands Health and Rehabilitation Center
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Allen Morgan Health and Rehabilitation Center Memphis | 0.0 | 31 | 3.59 | 6.64 | — | 5 | None |
| Shelby Oaks Post Acute Memphis · abuse citation | 2.6 | 77 | 2.03 | 3.51 | 59.7% | 1 | $79,356 |
| Majestic Gardens at Memphis Rehab & SNC Memphis · SFF candidate | 3.3 | 169 | 2.04 | 3.36 | 68.5% | 1 | $810,404 |
| Midtown Center for Health and Rehabilitation Memphis | 3.3 | 180 | 1.96 | 3.54 | 63.6% | 2 | $188,379 |
| Delta Blues Health & Rehabilitation Memphis | 4.6 | 180 | 1.63 | 2.92 | 55.8% | 2 | $8,281 |
| Ave Maria Home Bartlett | 5.6 | 100 | 3.78 | 5.76 | — | 2 | $27,921 |
| Signature Healthcare of Memphis Memphis | 5.6 | 140 | 1.79 | 3.40 | 44.3% | 5 | None |
| Signature Healthcare of Primacy Memphis | 5.8 | 120 | 1.82 | 3.81 | 48.2% | 5 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.