Heritage Health Services: Staffing, Turnover, and Inspection Record
Heritage Health Services is a 50-bed for-profit nursing home in Port Washington, Wisconsin, part of North Shore Healthcare. In the CMS August 2026 release it reported 1.86 nurse aide hours per resident per day, 28% below the Wisconsin average of 2.58, and 57.5% nursing staff turnover (Wisconsin average 46.9%).
Heritage Health Services
1119 N Wisconsin StPort Washington, WI 53074
Ozaukee County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Heritage Health Services, nurse aides logged 1.86 hours per resident per day, 28% below the Wisconsin average. With about 30 residents a day, that works out to roughly 55 aide hours a day, or about 7 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 13% below the all-days figure.
| Hours per resident per day | This home | Wisconsin avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.86 | 2.58 | 2.32 |
| Licensed practical nurses | 0.70 | 0.64 | 0.86 |
| Registered nurses | 1.17 | 0.99 | 0.69 |
| All nursing staff | 3.72 | 4.21 | 3.86 |
| All nursing staff, weekends | 3.25 | 3.77 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
57.5% of nursing staff at Heritage Health Services left over the year CMS measured, against a Wisconsin average of 46.9% and a US average of 45.8%. Registered nurse turnover was 64.3%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Mar 12, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 8 health deficiencies (Wisconsin average 9.5). CMS lists 1 fine totaling $17,170 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Sep 12, 2024 | Fine | $17,170 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Heritage Health Services holds 2 of 5 overall; the Wisconsin average is 3.0.
About Heritage Health Services
- Ownership: For profit - Limited Liability company
- Chain: North Shore Healthcare, 59 homes
- Legal name: NSH Port Washington LLC
- Medicare and Medicaid certified since: Jun 1, 1996
- Councils: resident council
- Area: urban
Nursing homes near Heritage Health Services
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Samaritan Nursing and Rehab West Bend · abuse citation | 9.1 | 131 | 3.05 | 4.95 | 75.7% | 1 | $210,298 |
| Lasata Care Center Cedarburg | 10.6 | 106 | 3.66 | 5.73 | 40.8% | 5 | None |
| Cedarburg Health Services Cedarburg | 10.6 | 50 | 2.54 | 4.32 | 55.6% | 3 | None |
| Newcastle Place Mequon | 13.1 | 47 | 2.93 | 5.22 | 43.2% | 3 | $12,740 |
| Cedar Lake Health and Rehab Center West Bend | 14.9 | 75 | 3.11 | 5.14 | 37.0% | 5 | None |
| Avina of Milwaukee Milwaukee · abuse citation | 16.3 | 108 | 2.33 | 3.97 | 74.0% | 1 | $90,921 |
| Amethyst Health of Brown Deer Milwaukee · SFF candidate | 17.3 | 87 | 2.81 | 4.51 | 65.5% | 1 | $415,206 |
| Bradley Estates Nursing and Rehab LLC Milwaukee · SFF candidate · abuse citation | 17.6 | 198 | 2.29 | 3.83 | 70.1% | 1 | $305,374 |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.