Glen at Willow Valley: Staffing, Turnover, and Inspection Record
Glen at Willow Valley is a 262-bed nonprofit nursing home in Lancaster, Pennsylvania. In the CMS August 2026 release it reported 2.69 nurse aide hours per resident per day, 23% above the Pennsylvania average of 2.19, and 28.9% nursing staff turnover (Pennsylvania average 44.5%).
Glen at Willow Valley
675 Willow Valley SquareLancaster, PA 17602
Lancaster County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Glen at Willow Valley, nurse aides logged 2.69 hours per resident per day, 23% above the Pennsylvania average. With about 232 residents a day, that works out to roughly 623 aide hours a day, or about 78 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 8% below the all-days figure.
| Hours per resident per day | This home | Pennsylvania avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.69 | 2.19 | 2.32 |
| Licensed practical nurses | 1.07 | 0.91 | 0.86 |
| Registered nurses | 0.70 | 0.79 | 0.69 |
| All nursing staff | 4.45 | 3.89 | 3.86 |
| All nursing staff, weekends | 4.11 | 3.53 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
28.9% of nursing staff at Glen at Willow Valley left over the year CMS measured, against a Pennsylvania average of 44.5% and a US average of 45.8%. Registered nurse turnover was 38.8%. 1 administrator left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Dec 4, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 0 health deficiencies (Pennsylvania average 10.1). CMS lists no fines or payment denials for this home in the last three years.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Glen at Willow Valley holds 5 of 5 overall; the Pennsylvania average is 3.0.
About Glen at Willow Valley
- Ownership: Non profit - Corporation
- Legal name: Willow Valley Communities
- Medicare and Medicaid certified since: Jul 20, 1995
- Part of a continuing care retirement community
- Councils: resident and family councils
- Area: urban
Nursing homes near Glen at Willow Valley
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Lakeside at Willow Valley Willow Street | 1.2 | 80 | 2.75 | 4.87 | 36.5% | 5 | None |
| Lancaster Nursing and Rehabilitation Center Lancaster | 2.9 | 446 | 1.81 | 3.04 | 56.0% | 2 | None |
| Hamilton Arms Center Lancaster | 3.3 | 94 | 1.84 | 3.33 | 33.7% | 3 | $9,009 |
| Rose City Nursing and Rehab at Lancaster Lancaster | 3.4 | 124 | 2.12 | 3.35 | 49.4% | 2 | $128,792 |
| Abbeyville Skilled Nursing and Rehabilitation Cent Lancaster | 3.8 | 172 | 1.99 | 3.37 | 55.1% | 3 | None |
| Homestead Village, Inc Lancaster | 4.9 | 60 | 3.19 | 5.11 | 36.2% | 5 | $12,735 |
| Trillium Place Lancaster | 5.6 | 160 | 2.79 | 4.79 | 32.9% | 5 | None |
| Neffsville Nursing and Rehabilitation Lancaster | 7.5 | 240 | 1.97 | 3.24 | 44.3% | 1 | $9,516 |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.