Willow Brook Rehabilitation and Healthcare Center: Staffing, Turnover, and Inspection Record
Willow Brook Rehabilitation and Healthcare Center is a 142-bed for-profit nursing home in Wilmington, Massachusetts, part of Marquis Health Services. In the CMS August 2026 release it reported 2.17 nurse aide hours per resident per day, 4% below the Massachusetts average of 2.26, and 43.2% nursing staff turnover (Massachusetts average 38.2%).
Willow Brook Rehabilitation and Healthcare Center
90 West StreetWilmington, MA 01887
Middlesex County
CMS Care Compare, August 2026 release
Cited for abuse or neglect. CMS marks this home with its abuse icon: it was cited for abuse or neglect that caused harm on its most recent inspection cycle, or for abuse or neglect with potential for harm on each of its last two cycles.
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Willow Brook Rehabilitation and Healthcare Center, nurse aides logged 2.17 hours per resident per day, 4% below the Massachusetts average. With about 132 residents a day, that works out to roughly 286 aide hours a day, or about 36 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 9% below the all-days figure.
| Hours per resident per day | This home | Massachusetts avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.17 | 2.26 | 2.32 |
| Licensed practical nurses | 0.85 | 0.95 | 0.86 |
| Registered nurses | 0.65 | 0.65 | 0.69 |
| All nursing staff | 3.68 | 3.86 | 3.86 |
| All nursing staff, weekends | 3.33 | 3.48 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
43.2% of nursing staff at Willow Brook Rehabilitation and Healthcare Center left over the year CMS measured, against a Massachusetts average of 38.2% and a US average of 45.8%. Registered nurse turnover was 36.4%. 1 administrator left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Sep 12, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 12 health deficiencies (Massachusetts average 7.2). CMS lists 1 fine totaling $10,358 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Sep 12, 2025 | Fine | $10,358 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Willow Brook Rehabilitation and Healthcare Center holds 2 of 5 overall; the Massachusetts average is 3.0.
About Willow Brook Rehabilitation and Healthcare Center
- Ownership: For profit - Corporation
- Chain: Marquis Health Services, 87 homes
- Legal name: Willow Brook Operator LLC
- Medicare and Medicaid certified since: Apr 8, 1993
- Councils: resident council
- Area: urban
Nursing homes near Willow Brook Rehabilitation and Healthcare Center
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Care One at Wilmington Wilmington | 0.6 | 132 | 2.01 | 3.95 | 18.4% | 5 | None |
| OC Reading Center LLC Reading | 2.1 | 123 | 2.12 | 3.60 | 57.1% | 1 | $54,360 |
| Bear Hill Healthcare and Rehabilitation Center Stoneham | 3.4 | 169 | 2.43 | 4.00 | 37.1% | 5 | $16,146 |
| Woburn Rehabilitation and Nursing Center Woburn | 3.9 | 140 | 2.09 | 3.95 | 36.1% | 2 | $8,512 |
| Royal Meadow View Center North Reading | 3.9 | 113 | 1.98 | 3.45 | 57.7% | 4 | None |
| RegalCare at Wakefield Wakefield | 4.4 | 149 | 2.19 | 3.60 | 30.2% | 1 | $111,093 |
| Greenwood Nursing & Rehabilitation Center Wakefield | 5.6 | 36 | 2.58 | 3.99 | 26.5% | 5 | None |
| Winchester Rehabilitation and Nursing Center Winchester | 6.0 | 121 | 2.45 | 4.38 | 28.0% | 5 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.