West Hills Health and Rehab: Staffing, Turnover, and Inspection Record
West Hills Health and Rehab is a 194-bed nonprofit nursing home in Knoxville, Tennessee. In the CMS August 2026 release it reported 2.11 nurse aide hours per resident per day, about the same as the Tennessee average of 2.12, and 77.0% nursing staff turnover (Tennessee average 48.9%).
West Hills Health and Rehab
6801 Middlebrook PikeKnoxville, TN 37919
Knox County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At West Hills Health and Rehab, nurse aides logged 2.11 hours per resident per day, about the same as the Tennessee average. With about 106 residents a day, that works out to roughly 222 aide hours a day, or about 28 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 11% below the all-days figure.
| Hours per resident per day | This home | Tennessee avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.11 | 2.12 | 2.32 |
| Licensed practical nurses | 0.90 | 1.09 | 0.86 |
| Registered nurses | 0.40 | 0.60 | 0.69 |
| All nursing staff | 3.41 | 3.80 | 3.86 |
| All nursing staff, weekends | 3.02 | 3.31 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
77.0% of nursing staff at West Hills Health and Rehab left over the year CMS measured, against a Tennessee average of 48.9% and a US average of 45.8%. Registered nurse turnover was 86.7%. 2 administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Nov 15, 2024. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 5 health deficiencies (Tennessee average 4.7). CMS lists no fines or payment denials for this home in the last three years.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. West Hills Health and Rehab holds 3 of 5 overall; the Tennessee average is 3.0.
About West Hills Health and Rehab
- Ownership: Non profit - Corporation
- Legal name: Hillcrest Healthcare Communities Inc
- Medicare and Medicaid certified since: Jan 20, 2011
- Councils: resident council
- Area: urban
Nursing homes near West Hills Health and Rehab
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Legacy Park Health and Rehabilitation Knoxville | 0.8 | 176 | 1.95 | 3.33 | 63.6% | 1 | $74,633 |
| Wellpark Health and Rehabilitation Knoxville | 0.8 | 32 | 1.99 | 3.84 | — | 3 | None |
| Lyonsview Health and Rehabilitation Center Knoxville · SFF candidate | 2.4 | 222 | 2.01 | 3.55 | 59.4% | 1 | $12,038 |
| NHC Healthcare, Ft Sanders Knoxville | 5.0 | 160 | 2.28 | 3.98 | 50.4% | 3 | $9,770 |
| Senator Ben Atchley State Veterans' Home Knoxville | 5.2 | 140 | 2.62 | 4.51 | 42.4% | 5 | None |
| Fort Sanders Tcu Knoxville · many days without an RN | 5.2 | 24 | 1.63 | 5.18 | — | 4 | None |
| NHC Healthcare, Knoxville Knoxville | 6.4 | 127 | 1.90 | 3.84 | 57.7% | 3 | None |
| Creekview Health and Rehabilitation Knoxville | 6.9 | 91 | 1.89 | 3.37 | 66.7% | 2 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.