Village Crest Center for Health & Rehabilitation: Staffing, Turnover, and Inspection Record
Village Crest Center for Health & Rehabilitation is a 95-bed for-profit nursing home in New Milford, Connecticut, part of National Health Care Associates. In the CMS August 2026 release it reported 2.22 nurse aide hours per resident per day, about the same as the Connecticut average of 2.22, and 40.0% nursing staff turnover (Connecticut average 37.4%).
Village Crest Center for Health & Rehabilitation
19 Poplar StreetNew Milford, CT 06776
Nw Hills County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Village Crest Center for Health & Rehabilitation, nurse aides logged 2.22 hours per resident per day, about the same as the Connecticut average. With about 86 residents a day, that works out to roughly 192 aide hours a day, or about 24 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 6% below the all-days figure.
| Hours per resident per day | This home | Connecticut avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.22 | 2.22 | 2.32 |
| Licensed practical nurses | 0.92 | 0.82 | 0.86 |
| Registered nurses | 0.48 | 0.69 | 0.69 |
| All nursing staff | 3.62 | 3.73 | 3.86 |
| All nursing staff, weekends | 3.42 | 3.37 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
40.0% of nursing staff at Village Crest Center for Health & Rehabilitation left over the year CMS measured, against a Connecticut average of 37.4% and a US average of 45.8%. Registered nurse turnover was 33.3%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on May 6, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 13 health deficiencies (Connecticut average 13.4). CMS lists 2 fines totaling $24,418 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| May 6, 2025 | Fine | $16,400 |
| Sep 19, 2024 | Fine | $8,018 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Village Crest Center for Health & Rehabilitation holds 4 of 5 overall; the Connecticut average is 3.0.
About Village Crest Center for Health & Rehabilitation
- Ownership: For profit - Corporation
- Chain: National Health Care Associates, 42 homes
- Legal name: New Milford Crossings LLC
- Medicare and Medicaid certified since: Sep 2, 1971
- Councils: resident council
- Area: urban
Nursing homes near Village Crest Center for Health & Rehabilitation
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Candlewood Rehabilitation and Healthcare Center New Milford | 1.0 | 148 | 1.75 | 3.14 | 39.7% | 3 | $25,490 |
| The Grand Rehabilitation and Nursing At Pawling Pawling | 9.3 | 122 | 1.82 | 3.45 | 53.4% | 2 | $10,519 |
| Bethel Health Care Center Bethel | 11.0 | 161 | 2.46 | 4.22 | 35.9% | 4 | $16,036 |
| Pomperaug Woods Health Center Southbury | 11.6 | 37 | 3.00 | 5.26 | 45.1% | 4 | $20,872 |
| Lutheran Home Of Southbury Inc Southbury | 11.6 | 120 | 2.64 | 4.25 | 49.2% | 3 | None |
| Autumn Lake Healthcare at Glen Hill Danbury | 11.9 | 100 | 1.88 | 3.31 | 40.0% | 4 | None |
| River Glen Health Care Center Southbury | 12.2 | 120 | 2.08 | 3.71 | 39.6% | 5 | None |
| Civita Care Center at Danbury Danbury · abuse citation | 12.6 | 180 | 2.20 | 3.39 | — | 2 | $9,110 |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.