The Lakes: Staffing, Turnover, and Inspection Record
The Lakes is a 120-bed for-profit nursing home in Oklahoma City, Oklahoma, part of Phoenix Healthcare. In the CMS August 2026 release it reported 2.58 nurse aide hours per resident per day, about the same as the Oklahoma average of 2.53, and 53.8% nursing staff turnover (Oklahoma average 55.5%).
The Lakes
5701 West Britton RoadOklahoma City, OK 73132
Oklahoma County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At The Lakes, nurse aides logged 2.58 hours per resident per day, about the same as the Oklahoma average. With about 78 residents a day, that works out to roughly 200 aide hours a day, or about 25 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 4% below the all-days figure.
| Hours per resident per day | This home | Oklahoma avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.58 | 2.53 | 2.32 |
| Licensed practical nurses | 0.93 | 0.92 | 0.86 |
| Registered nurses | 0.49 | 0.34 | 0.69 |
| All nursing staff | 3.99 | 3.79 | 3.86 |
| All nursing staff, weekends | 3.81 | 3.44 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
53.8% of nursing staff at The Lakes left over the year CMS measured, against a Oklahoma average of 55.5% and a US average of 45.8%. Registered nurse turnover was 33.3%.
Inspections and penalties
State inspectors last completed a standard health inspection on Nov 21, 2024. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 11 health deficiencies (Oklahoma average 6.6). CMS lists 2 fines totaling $19,073 and 1 payment denial in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Nov 21, 2024 | Fine | $11,052 |
| Oct 11, 2024 | Fine | $8,021 |
| Oct 11, 2024 | Payment Denial | 14 days from Nov 2, 2024 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. The Lakes holds 2 of 5 overall; the Oklahoma average is 2.7.
About The Lakes
- Ownership: For profit - Individual
- Chain: Phoenix Healthcare, 6 homes
- Legal name: Phoenix Healthcare LLC
- Medicare and Medicaid certified since: Jun 13, 2001
- Councils: resident council
- Area: urban
Nursing homes near The Lakes
The closest homes by distance, with the same CMS figures. Select a column to sort.
| St. Ann's Skilled Nursing and Therapy Oklahoma City | 1.6 | 120 | 2.26 | 3.60 | 48.3% | 4 | None |
| The Health Center at Concordia Oklahoma City | 1.8 | 30 | 3.36 | 5.14 | 50.0% | 5 | $25,407 |
| Warr Acres Nursing Center Oklahoma City | 1.8 | 103 | 2.18 | 3.30 | — | 3 | None |
| Baptist Village of Oklahoma City Oklahoma City · abuse citation | 2.1 | 120 | 4.21 | 6.15 | 54.9% | 2 | $28,695 |
| Bellevue Health & Rehabilitation Center Oklahoma City | 2.7 | 142 | 2.83 | 4.56 | 50.3% | 3 | None |
| Ignite Medical Resort Okc, LLC Oklahoma City | 2.8 | 75 | 2.22 | 4.43 | 60.2% | 2 | None |
| Heritage at Brandon Place Health & Rehabilitation Oklahoma City | 2.9 | 118 | 1.72 | 2.94 | 87.1% | 2 | $35,311 |
| Tuscany Village Nursing Center Oklahoma City | 3.4 | 137 | 1.94 | 3.06 | 62.7% | 1 | $10,033 |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.