Regency Care Center: Staffing, Turnover, and Inspection Record
Regency Care Center is a 101-bed for-profit nursing home in Norwalk, Iowa, part of Campbell Street Services. In the CMS August 2026 release it reported 2.02 nurse aide hours per resident per day, 19% below the Iowa average of 2.51.
Regency Care Center
815 High RoadNorwalk, IA 50211
Warren County
CMS Care Compare, August 2026 release
Cited for abuse or neglect. CMS marks this home with its abuse icon: it was cited for abuse or neglect that caused harm on its most recent inspection cycle, or for abuse or neglect with potential for harm on each of its last two cycles.
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Regency Care Center, nurse aides logged 2.02 hours per resident per day, 19% below the Iowa average. With about 67 residents a day, that works out to roughly 136 aide hours a day, or about 17 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 14% below the all-days figure.
| Hours per resident per day | This home | Iowa avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.02 | 2.51 | 2.32 |
| Licensed practical nurses | 0.78 | 0.56 | 0.86 |
| Registered nurses | 0.35 | 0.74 | 0.69 |
| All nursing staff | 3.15 | 3.82 | 3.86 |
| All nursing staff, weekends | 2.73 | 3.37 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
CMS publishes no nursing staff turnover figure for Regency Care Center in this release. 1 administrator left over the same period.
CMS note: Staffing data not submitted or not valid for calculating turnover.
Inspections and penalties
State inspectors last completed a standard health inspection on May 12, 2026. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 21 health deficiencies (Iowa average 6.5). CMS lists 1 fine totaling $78,497 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Aug 20, 2025 | Fine | $78,497 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Regency Care Center holds 1 of 5 overall; the Iowa average is 3.1.
About Regency Care Center
- Ownership: For profit - Corporation
- Chain: Campbell Street Services, 22 homes
- Legal name: Opco High Road Norwalk Ia LLC
- Medicare and Medicaid certified since: Sep 22, 1998
- Changed ownership in the last 12 months
- Councils: resident council
- Area: urban
Nursing homes near Regency Care Center
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Norwalk Nursing and Rehabilitation Center Norwalk · staffing data not validated | 1.3 | 45 | — | — | 95.3% | 3 | None |
| Accura Healthcare of South Des Moines Des Moines | 4.3 | 89 | 2.90 | 3.93 | 47.6% | 1 | $52,632 |
| Greater Southside Health and Rehabilitation Des Moines · SFF candidate · abuse citation | 4.5 | 80 | 2.28 | 3.44 | 62.3% | 1 | $252,963 |
| Harmony West Des Moines West Des Moines | 6.2 | 113 | 2.28 | 3.59 | 58.9% | 1 | None |
| Wesley on Grand Des Moines | 7.1 | 80 | 2.56 | 3.94 | 44.7% | 5 | None |
| Scottish Rite Park Inc Des Moines | 7.4 | 51 | 3.41 | 5.15 | 14.0% | 5 | $56,493 |
| Iowa Jewish Senior Life Center Des Moines · staffing data not validated | 7.7 | 46 | — | — | 52.9% | 2 | None |
| Pine Acres Rehabilitation and Care Center West Des Moines · Special Focus Facility · abuse citation | 7.8 | 140 | 2.72 | 3.84 | 56.9% | — | $478,835 |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.