Norwalk Care Center: Staffing, Turnover, and Inspection Record
Norwalk Care Center is a 150-bed for-profit nursing home in Norwalk, Connecticut, part of Highbridge Healthcare. In the CMS August 2026 release it reported 2.34 nurse aide hours per resident per day, 5% above the Connecticut average of 2.22, and 42.3% nursing staff turnover (Connecticut average 37.4%).
Norwalk Care Center
23 Prospect AvenueNorwalk, CT 06850
Western Ct County
CMS Care Compare, August 2026 release
Cited for abuse or neglect. CMS marks this home with its abuse icon: it was cited for abuse or neglect that caused harm on its most recent inspection cycle, or for abuse or neglect with potential for harm on each of its last two cycles.
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Norwalk Care Center, nurse aides logged 2.34 hours per resident per day, 5% above the Connecticut average. With about 136 residents a day, that works out to roughly 316 aide hours a day, or about 40 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 11% below the all-days figure.
| Hours per resident per day | This home | Connecticut avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.34 | 2.22 | 2.32 |
| Licensed practical nurses | 0.83 | 0.82 | 0.86 |
| Registered nurses | 0.57 | 0.69 | 0.69 |
| All nursing staff | 3.74 | 3.73 | 3.86 |
| All nursing staff, weekends | 3.31 | 3.37 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
42.3% of nursing staff at Norwalk Care Center left over the year CMS measured, against a Connecticut average of 37.4% and a US average of 45.8%. Registered nurse turnover was 52.0%. 1 administrator left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Oct 9, 2024. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 13 health deficiencies (Connecticut average 13.4). CMS lists 2 fines totaling $198,225 and 1 payment denial in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Oct 9, 2024 | Fine | $38,422 |
| Oct 26, 2023 | Fine | $159,803 |
| Oct 26, 2023 | Payment Denial | 27 days from Feb 2, 2024 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Norwalk Care Center holds 1 of 5 overall; the Connecticut average is 3.0.
About Norwalk Care Center
- Ownership: For profit - Limited Liability company
- Chain: Highbridge Healthcare, 6 homes
- Legal name: Norwalk Care Center LLC
- Medicare and Medicaid certified since: Nov 1, 1973
- Councils: resident and family councils
- Area: urban
Nursing homes near Norwalk Care Center
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Notre Dame Health and Rehabilitation Center Norwalk | 1.4 | 60 | 2.30 | 4.16 | — | 4 | $8,278 |
| Autumn Lake Healthcare at Norwalk Norwalk | 2.0 | 150 | 2.02 | 3.26 | 29.9% | 2 | $12,834 |
| Waveny Care Center New Canaan | 3.9 | 106 | 2.97 | 5.03 | 37.4% | 5 | None |
| Stamford Care Center Stamford | 6.1 | 156 | 2.43 | 3.70 | 34.8% | 2 | $132,109 |
| Wilton Meadows Health Care Center Wilton · abuse citation | 6.3 | 148 | 2.23 | 3.88 | 39.7% | 2 | $16,452 |
| Ark Healthcare & Rehabilitation at St. Camillus Stamford | 7.0 | 124 | 2.23 | 3.48 | 34.7% | 4 | $8,018 |
| Southport Center For Nursing & Rehabilitation Llc Southport | 7.3 | 120 | 2.57 | 4.43 | 27.4% | 2 | $13,757 |
| Civita Care Center at Long Ridge Stamford · abuse citation | 7.4 | 120 | 2.13 | 3.76 | 24.7% | 2 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.