Heritage Hall-Rich Creek: Staffing, Turnover, and Inspection Record
Heritage Hall-Rich Creek is a 120-bed for-profit nursing home in Rich Creek, Virginia, part of Heritage Hall. In the CMS August 2026 release it reported 2.18 nurse aide hours per resident per day, 5% above the Virginia average of 2.07, and 38.4% nursing staff turnover (Virginia average 48.1%).
Heritage Hall-Rich Creek
120 Old Virginia AvenueRich Creek, VA 24147
Giles County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Heritage Hall-Rich Creek, nurse aides logged 2.18 hours per resident per day, 5% above the Virginia average. With about 102 residents a day, that works out to roughly 221 aide hours a day, or about 28 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 18% below the all-days figure.
| Hours per resident per day | This home | Virginia avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.18 | 2.07 | 2.32 |
| Licensed practical nurses | 1.00 | 1.00 | 0.86 |
| Registered nurses | 0.40 | 0.69 | 0.69 |
| All nursing staff | 3.58 | 3.76 | 3.86 |
| All nursing staff, weekends | 2.94 | 3.29 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
38.4% of nursing staff at Heritage Hall-Rich Creek left over the year CMS measured, against a Virginia average of 48.1% and a US average of 45.8%. Registered nurse turnover was 45.5%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Mar 14, 2024. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 10 health deficiencies (Virginia average 14.5). CMS lists no fines or payment denials for this home in the last three years.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Heritage Hall-Rich Creek holds 4 of 5 overall; the Virginia average is 3.0.
About Heritage Hall-Rich Creek
- Ownership: For profit - Limited Liability company
- Chain: Heritage Hall, 15 homes
- Legal name: Rich Creek Life Care, Llc.
- Medicare and Medicaid certified since: Dec 1, 2003
- Councils: resident council
- Area: urban
Nursing homes near Heritage Hall-Rich Creek
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Lindside Healthcare Center Lindside | 11.2 | 60 | 2.30 | 3.98 | 50.7% | 3 | None |
| Princeton Health Care Center Princeton | 16.2 | 120 | 2.71 | 4.25 | 25.2% | 3 | None |
| Summers Healthcare Center Hinton · SFF candidate | 17.7 | 120 | 1.84 | 3.07 | 43.5% | 1 | $179,295 |
| Glenwood Healthcare Center Princeton | 18.3 | 100 | 2.46 | 4.45 | 44.2% | 4 | None |
| Main Street Care Hinton · many days without an RN | 19.6 | 34 | 2.32 | 4.06 | 41.2% | 3 | None |
| Highland Ridge Rehab Center Dublin | 20.5 | 132 | 1.96 | 3.69 | 64.2% | 1 | None |
| Pulaski Hlth & Rehab Cntr Pulaski | 22.3 | 90 | 1.89 | 3.39 | 54.4% | 4 | None |
| Radford Health And Rehab Center Radford | 22.8 | 90 | 1.88 | 3.51 | 41.6% | 4 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.