Heartwood: Staffing, Turnover, and Inspection Record
Heartwood is a 54-bed nonprofit nursing home in Crosby, Minnesota, part of Presbyterian Homes & Services. In the CMS August 2026 release it reported 2.45 nurse aide hours per resident per day, 3% below the Minnesota average of 2.52, and 46.3% nursing staff turnover (Minnesota average 42.2%).
Heartwood
503 Heartwood DriveCrosby, MN 56441
Crow Wing County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Heartwood, nurse aides logged 2.45 hours per resident per day, 3% below the Minnesota average. With about 49 residents a day, that works out to roughly 121 aide hours a day, or about 15 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 12% below the all-days figure.
| Hours per resident per day | This home | Minnesota avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.45 | 2.52 | 2.32 |
| Licensed practical nurses | 0.40 | 0.61 | 0.86 |
| Registered nurses | 1.45 | 1.06 | 0.69 |
| All nursing staff | 4.30 | 4.19 | 3.86 |
| All nursing staff, weekends | 3.77 | 3.71 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
46.3% of nursing staff at Heartwood left over the year CMS measured, against a Minnesota average of 42.2% and a US average of 45.8%. Registered nurse turnover was 12.5%. No administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Jul 23, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 2 health deficiencies (Minnesota average 7.0). CMS lists no fines or payment denials for this home in the last three years.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Heartwood holds 5 of 5 overall; the Minnesota average is 3.2.
About Heartwood
- Ownership: Non profit - Corporation
- Chain: Presbyterian Homes & Services, 21 homes
- Legal name: Crosby Senior Services Care Center
- Medicare and Medicaid certified since: Feb 1, 1980
- Councils: resident council
- Area: rural
Nursing homes near Heartwood
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Aicota Health Care Center Aitkin | 10.6 | 56 | 2.49 | 4.17 | — | 2 | None |
| Aitkin Health Services Aitkin | 11.3 | 42 | 2.75 | 4.21 | 48.8% | 2 | $8,824 |
| Good Samaritan Society - Bethany Brainerd | 16.2 | 79 | 1.89 | 3.81 | 27.8% | 5 | None |
| Good Samaritan Society - Woodland Brainerd | 16.8 | 40 | 2.18 | 3.48 | 44.9% | 5 | None |
| Good Samaritan Society - Pine River Pine River | 27.5 | 33 | 1.69 | 3.51 | 44.1% | 4 | None |
| Cura of Onamia Onamia | 31.6 | 57 | 1.71 | 3.57 | — | 2 | None |
| Pierz Villa Inc Pierz | 35.9 | 45 | 3.13 | 4.30 | — | 4 | None |
| Little Falls Care Center Little Falls | 40.3 | 64 | 2.79 | 3.61 | 52.6% | 2 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.