Complete Care at Prospect Heights LLC: Staffing, Turnover, and Inspection Record
Complete Care at Prospect Heights LLC is a 196-bed for-profit nursing home in Hackensack, New Jersey, part of Complete Care. In the CMS August 2026 release it reported 1.24 nurse aide hours per resident per day, 44% below the New Jersey average of 2.23, and 45.9% nursing staff turnover (New Jersey average 39.7%).
Complete Care at Prospect Heights LLC
336 Prospect AveHackensack, NJ 07601
Bergen County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Complete Care at Prospect Heights LLC, nurse aides logged 1.24 hours per resident per day, 44% below the New Jersey average. With about 122 residents a day, that works out to roughly 151 aide hours a day, or about 19 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 15% below the all-days figure.
| Hours per resident per day | This home | New Jersey avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.24 | 2.23 | 2.32 |
| Licensed practical nurses | 0.99 | 0.93 | 0.86 |
| Registered nurses | 0.86 | 0.68 | 0.69 |
| All nursing staff | 3.09 | 3.85 | 3.86 |
| All nursing staff, weekends | 2.61 | 3.50 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
45.9% of nursing staff at Complete Care at Prospect Heights LLC left over the year CMS measured, against a New Jersey average of 39.7% and a US average of 45.8%. Registered nurse turnover was 42.1%. 1 administrator left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Jan 29, 2026. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 19 health deficiencies (New Jersey average 8.8). CMS lists 6 fines totaling $59,312 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Apr 16, 2024 | Fine | $25,300 |
| Feb 20, 2024 | Fine | $3,798 |
| Feb 15, 2024 | Fine | $15,646 |
| Feb 12, 2024 | Fine | $3,418 |
| Jan 22, 2024 | Fine | $7,976 |
| Dec 18, 2023 | Fine | $3,174 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Complete Care at Prospect Heights LLC holds 2 of 5 overall; the New Jersey average is 3.3.
About Complete Care at Prospect Heights LLC
- Ownership: For profit - Limited Liability company
- Chain: Complete Care, 85 homes
- Medicare and Medicaid certified since: Jan 5, 2000
- Councils: resident council
- Area: urban
Nursing homes near Complete Care at Prospect Heights LLC
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Careone at Wellington Hackensack | 0.7 | 128 | 2.03 | 3.52 | 26.8% | 3 | $18,431 |
| Atlas Rehabilitation and Healthcare at Maywood Maywood | 0.8 | 120 | 2.09 | 3.50 | 42.2% | 4 | None |
| Complete Care at Regent LLC Hackensack | 1.1 | 180 | 2.07 | 3.30 | 34.8% | 2 | None |
| Alaris Health at The Chateau Rochelle Park · staffing data not validated | 1.2 | 251 | — | — | — | 2 | None |
| CareOne At Teaneck Teaneck | 2.5 | 128 | 2.32 | 4.52 | 29.5% | 4 | None |
| Family of Caring at Teaneck LLC Teaneck | 2.6 | 107 | 1.86 | 3.70 | 30.4% | 4 | None |
| CareOne at New Milford New Milford | 2.8 | 236 | 1.60 | 2.76 | 13.1% | 3 | $15,334 |
| Careone at Ridgewood Avenue Paramus | 3.8 | 110 | 2.12 | 4.05 | 44.6% | 3 | $16,149 |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.