Complete Care at Kensington: Staffing, Turnover, and Inspection Record
Complete Care at Kensington is a 150-bed for-profit nursing home in Waukesha, Wisconsin, part of Complete Care. In the CMS August 2026 release it reported 1.84 nurse aide hours per resident per day, 29% below the Wisconsin average of 2.58, and 55.8% nursing staff turnover (Wisconsin average 46.9%).
Complete Care at Kensington
1810 Kensington DrWaukesha, WI 53188
Waukesha County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Complete Care at Kensington, nurse aides logged 1.84 hours per resident per day, 29% below the Wisconsin average. With about 69 residents a day, that works out to roughly 126 aide hours a day, or about 16 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 11% below the all-days figure.
| Hours per resident per day | This home | Wisconsin avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.84 | 2.58 | 2.32 |
| Licensed practical nurses | 1.12 | 0.64 | 0.86 |
| Registered nurses | 0.58 | 0.99 | 0.69 |
| All nursing staff | 3.53 | 4.21 | 3.86 |
| All nursing staff, weekends | 3.14 | 3.77 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
55.8% of nursing staff at Complete Care at Kensington left over the year CMS measured, against a Wisconsin average of 46.9% and a US average of 45.8%. Registered nurse turnover was 50.0%. 1 administrator left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Apr 29, 2026. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 5 health deficiencies (Wisconsin average 9.5). CMS lists 1 fine totaling $66,632 in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| Jan 30, 2024 | Fine | $66,632 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Complete Care at Kensington holds 1 of 5 overall; the Wisconsin average is 3.0.
About Complete Care at Kensington
- Ownership: For profit - Limited Liability company
- Chain: Complete Care, 85 homes
- Legal name: Waukesha Healthcare and Rehabilitation Center LLC
- Medicare and Medicaid certified since: Jun 17, 1971
- Councils: resident council
- Area: urban
Nursing homes near Complete Care at Kensington
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Avina of Pewaukee Waukesha | 1.2 | 120 | 1.90 | 3.28 | 43.3% | 1 | $95,791 |
| Lindengrove Waukesha Waukesha | 1.4 | 61 | 2.78 | 3.98 | 70.8% | 1 | $204,321 |
| Aria of Waukesha Waukesha | 2.5 | 105 | 2.21 | 3.66 | 64.5% | 1 | $22,925 |
| Complete Care at Care Age Brookfield | 5.8 | 110 | 2.67 | 4.33 | 69.0% | 1 | $80,375 |
| Aria of Brookfield Brookfield · abuse citation | 6.3 | 170 | 1.98 | 3.40 | 71.0% | 1 | $396,970 |
| Franciscan Woods Brookfield | 6.5 | 110 | 2.19 | 4.39 | 76.0% | 1 | $120,905 |
| Lindengrove New Berlin New Berlin | 8.7 | 110 | 2.40 | 3.65 | 46.6% | 1 | $100,006 |
| Congregational Home, Inc. Brookfield | 10.0 | 66 | 4.30 | 6.36 | 46.4% | 4 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.