Complete Care at Germantown: Staffing, Turnover, and Inspection Record
Complete Care at Germantown is a 121-bed for-profit nursing home in Germantown, Wisconsin, part of Complete Care. In the CMS August 2026 release it reported 2.29 nurse aide hours per resident per day, 11% below the Wisconsin average of 2.58, and 57.1% nursing staff turnover (Wisconsin average 46.9%).
Complete Care at Germantown
W173 N10915 Bernies WayGermantown, WI 53022
Washington County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Complete Care at Germantown, nurse aides logged 2.29 hours per resident per day, 11% below the Wisconsin average. With about 53 residents a day, that works out to roughly 120 aide hours a day, or about 15 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 13% below the all-days figure.
| Hours per resident per day | This home | Wisconsin avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 2.29 | 2.58 | 2.32 |
| Licensed practical nurses | 0.56 | 0.64 | 0.86 |
| Registered nurses | 0.89 | 0.99 | 0.69 |
| All nursing staff | 3.75 | 4.21 | 3.86 |
| All nursing staff, weekends | 3.26 | 3.77 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
57.1% of nursing staff at Complete Care at Germantown left over the year CMS measured, against a Wisconsin average of 46.9% and a US average of 45.8%. Registered nurse turnover was 60.0%. 2 administrators left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on May 29, 2026. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 0 health deficiencies (Wisconsin average 9.5). CMS lists no fines or payment denials for this home in the last three years.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Complete Care at Germantown holds 4 of 5 overall; the Wisconsin average is 3.0.
About Complete Care at Germantown
- Ownership: For profit - Corporation
- Chain: Complete Care, 85 homes
- Legal name: Virginia Highlands Care and Rehab Center LLC
- Medicare and Medicaid certified since: Oct 14, 1999
- Councils: resident council
- Area: urban
Nursing homes near Complete Care at Germantown
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Menomonee Falls Health Services Menomonee Falls | 5.6 | 50 | 2.22 | 3.63 | 38.7% | 2 | $214,308 |
| Lindengrove Menomonee Falls Menomonee Falls | 5.6 | 73 | 2.51 | 4.17 | 61.8% | 1 | $193,798 |
| Avina of Milwaukee Milwaukee · abuse citation | 7.6 | 108 | 2.33 | 3.97 | 74.0% | 1 | $90,921 |
| Cedarburg Health Services Cedarburg | 8.0 | 50 | 2.54 | 4.32 | 55.6% | 3 | None |
| Lasata Care Center Cedarburg | 8.0 | 106 | 3.66 | 5.73 | 40.8% | 5 | None |
| Amethyst Health of Brown Deer Milwaukee · SFF candidate | 8.0 | 87 | 2.81 | 4.51 | 65.5% | 1 | $415,206 |
| Bradley Estates Nursing and Rehab LLC Milwaukee · SFF candidate · abuse citation | 8.7 | 198 | 2.29 | 3.83 | 70.1% | 1 | $305,374 |
| Pavilion at Glacier Valley Slinger | 8.7 | 106 | 2.09 | 3.49 | 49.3% | 2 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.