Civita Care Center at West River: Staffing, Turnover, and Inspection Record
Civita Care Center at West River is a 120-bed for-profit nursing home in Milford, Connecticut, part of Civita Care Centers. In the CMS August 2026 release it reported 1.91 nurse aide hours per resident per day, 14% below the Connecticut average of 2.22, and 30.6% nursing staff turnover (Connecticut average 37.4%).
Civita Care Center at West River
245 Orange AvenueMilford, CT 06460
South Central Ct County
CMS Care Compare, August 2026 release
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Civita Care Center at West River, nurse aides logged 1.91 hours per resident per day, 14% below the Connecticut average. With about 112 residents a day, that works out to roughly 213 aide hours a day, or about 27 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 13% below the all-days figure.
| Hours per resident per day | This home | Connecticut avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.91 | 2.22 | 2.32 |
| Licensed practical nurses | 0.99 | 0.82 | 0.86 |
| Registered nurses | 0.71 | 0.69 | 0.69 |
| All nursing staff | 3.61 | 3.73 | 3.86 |
| All nursing staff, weekends | 3.13 | 3.37 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
30.6% of nursing staff at Civita Care Center at West River left over the year CMS measured, against a Connecticut average of 37.4% and a US average of 45.8%. Registered nurse turnover was 42.9%. 1 administrator left over the same period.
Inspections and penalties
State inspectors last completed a standard health inspection on Jan 29, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 12 health deficiencies (Connecticut average 13.4). CMS lists no fines or payment denials for this home in the last three years.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Civita Care Center at West River holds 4 of 5 overall; the Connecticut average is 3.0.
About Civita Care Center at West River
- Ownership: For profit - Limited Liability company
- Chain: Civita Care Centers, 6 homes
- Legal name: BH West River LLC
- Medicare and Medicaid certified since: Aug 4, 1992
- Councils: resident council
- Area: urban
Nursing homes near Civita Care Center at West River
The closest homes by distance, with the same CMS figures. Select a column to sort.
| Civita Care Center at Milford Milford · abuse citation | 1.2 | 120 | 2.19 | 3.60 | 40.9% | 1 | $14,433 |
| Milford Health and Rehabilitation Center Milford | 2.3 | 120 | 2.37 | 3.98 | 21.4% | 5 | $19,122 |
| Lord Chamberlain Manor Nursing & Rehabilitation Ce Stratford | 2.6 | 60 | 2.57 | 5.54 | 43.0% | 1 | $14,069 |
| Lord Chamberlain Nursing & Rehabilitation Center Stratford | 2.6 | 190 | 2.20 | 3.53 | 25.7% | 2 | $7,443 |
| Orange Health Care Center Orange | 4.0 | 60 | 2.47 | 3.90 | 20.5% | 5 | None |
| Masonicare at Bishop Wicke Health & Rehabilitation Shelton | 4.1 | 120 | 2.84 | 4.47 | 35.5% | 3 | $8,018 |
| Gardner Heights Health Care Center, Inc Shelton | 4.3 | 124 | 2.04 | 3.13 | 34.4% | 2 | $7,446 |
| West Haven Center for Nursing & Rehabilitation West Haven | 5.8 | 98 | 2.49 | 3.95 | 35.9% | 2 | None |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.