Arc at Normal: Staffing, Turnover, and Inspection Record
Arc at Normal is a 141-bed for-profit nursing home in Normal, Illinois, part of Arcadia Care. In the CMS August 2026 release it reported 1.77 nurse aide hours per resident per day, 15% below the Illinois average of 2.09, and 40.0% nursing staff turnover (Illinois average 44.5%).
Arc at Normal
509 North AdelaideNormal, IL 61761
Mc Lean County
CMS Care Compare, August 2026 release
Cited for abuse or neglect. CMS marks this home with its abuse icon: it was cited for abuse or neglect that caused harm on its most recent inspection cycle, or for abuse or neglect with potential for harm on each of its last two cycles.
How many staff hours residents get
CMS reports staffing as hours per resident per day, from the payroll records each home submits. At Arc at Normal, nurse aides logged 1.77 hours per resident per day, 15% below the Illinois average. With about 114 residents a day, that works out to roughly 202 aide hours a day, or about 25 eight-hour aide shifts across day, evening, and night. On weekends, total nursing hours per resident ran 4% below the all-days figure.
| Hours per resident per day | This home | Illinois avg | US avg |
|---|---|---|---|
| Nurse aides (CNAs) | 1.77 | 2.09 | 2.32 |
| Licensed practical nurses | 0.49 | 0.64 | 0.86 |
| Registered nurses | 0.54 | 0.72 | 0.69 |
| All nursing staff | 2.81 | 3.45 | 3.86 |
| All nursing staff, weekends | 2.68 | 3.08 | 3.42 |
CMS Care Compare, August 2026 release: reported staffing hours from Payroll-Based Journal data, and CMS state and US averages.
Staff turnover
40.0% of nursing staff at Arc at Normal left over the year CMS measured, against a Illinois average of 44.5% and a US average of 45.8%. Registered nurse turnover was 30.8%.
Inspections and penalties
State inspectors last completed a standard health inspection on Feb 21, 2025. The most recent inspection cycle, which also counts complaint and infection-control inspections from the past 12 months, found 22 health deficiencies (Illinois average 12.5). CMS lists 2 fines totaling $62,192 and 2 payment denials in the last three years.
| Inspection date | Penalty | Amount or length |
|---|---|---|
| May 12, 2025 | Payment Denial | 12 days from Jun 14, 2025 |
| Feb 21, 2025 | Fine | $51,701 |
| Feb 21, 2025 | Payment Denial | 10 days from Mar 21, 2025 |
| Nov 11, 2023 | Fine | $10,491 |
CMS Penalties file, August 2026 release. A payment denial stops Medicare and Medicaid payment for new admissions for the days shown.
CMS star ratings
CMS rates every nursing home from one to five stars overall and on health inspections, staffing, and quality measures. Arc at Normal holds 1 of 5 overall; the Illinois average is 2.5.
About Arc at Normal
- Ownership: For profit - Limited Liability company
- Chain: Arcadia Care, 25 homes
- Legal name: Arc at Normal LLC
- Medicare and Medicaid certified since: Aug 1, 1992
- Councils: resident council
- Area: urban
Nursing homes near Arc at Normal
The closest homes by distance, with the same CMS figures. Select a column to sort.
| McLean County Nursing Home Normal · abuse citation | 0.7 | 148 | 2.65 | 4.07 | 41.1% | 2 | None |
| Loft Rehab & Nursing of Normal Normal | 1.0 | 116 | 1.95 | 3.07 | 56.3% | 2 | $353,633 |
| Arcadia Care Bloomington Bloomington · abuse citation | 1.6 | 115 | 1.70 | 2.59 | 39.1% | 1 | $132,974 |
| Goldwater Care Bloomington Bloomington | 2.1 | 88 | 2.04 | 3.24 | 59.7% | 1 | $234,633 |
| Westminster Village Bloomington | 3.9 | 48 | 2.68 | 4.20 | 36.5% | 4 | $12,149 |
| Luther Oaks Bloomington | 4.9 | 19 | 2.26 | 3.91 | 61.5% | 4 | None |
| Arc at El Paso El Paso · abuse citation | 15.2 | 65 | 1.98 | 2.87 | 30.2% | 2 | $8,994 |
| El Paso Rehabilitation and Health Care Center El Paso · Special Focus Facility · abuse citation | 15.6 | 123 | 2.03 | 2.91 | 58.2% | — | $169,806 |
Aide hrs and all nurse hrs are staff hours per resident per day. Fines are the CMS total for the last three years. Turnover is the share of nursing staff who left over a year. All figures from CMS Care Compare.
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Source: CMS Care Compare Provider Information, State and US Averages, and Penalties files, August 2026 release. Figures are as CMS publishes them; check Medicare Care Compare for the latest. Methodology.